Remote Contact Center Associate

10 hours ago

San Fernando, Central Luzon, Philippines beBeeCustomerService Full time ₱12,000 - ₱100,000

Job Opportunity

We are seeking a highly skilled and motivated individual to join our team as a Remote Contingent Contact Center Agent. As a key member of our customer service team, you will play a vital role in providing exceptional support to our clients during times of need.

This is a temporary, remote position contingent on hurricane disaster relief needs. The ideal candidate will possess excellent communication skills, be able to work independently, and have a strong ability to multitask.

Shifts are available from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM ET. Candidates accepted for this role will be contacted on an as-needed basis.

To be considered for this role, applicants must complete a full application on our careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities:
  • Provide exceptional customer service via phone, email, or chat
  • Analyze customer issues and develop effective solutions
  • Collaborate with team members to achieve common goals
  • Stay up-to-date with company policies and procedures
  • Escalate complex issues to supervisor
Required Skills and Qualifications:
  • Bachelor's degree in Business Administration or related field
  • Minimum 1 year experience in customer service or related field
  • Excellent written and verbal communication skills
  • Ability to type 40+ words per minute
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Strong problem-solving and analytical skills
  • Highly organized and able to prioritize tasks
Benefits:
  • Flexible work schedule
  • Opportunities for professional growth and development
  • Competitive hourly rate
Others:
  • Aptitude for working in a fast-paced environment
  • Ability to thrive in a remote work setting
  • Commitment to delivering exceptional results

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