
Executive Customer Experience Manager
23 hours ago
We are seeking a seasoned professional to spearhead our global customer experience function. This role offers an unparalleled opportunity for growth and development within a rapidly expanding e-commerce company.
Key Responsibilities- Develop and implement scalable customer success strategies to drive business growth.
- Cultivate consultative sales processes through client communications across various channels.
- Manage client onboarding and equipment setup, ensuring seamless installations with technical service partners.
- Respond to customer inquiries regarding product use, service needs, and ongoing support.
- Facilitate additional orders of accessories, filters, or parts, including sourcing specialty items not listed online.
- Lead customer communications related to logistics, damages, and return claims.
- Collaborate with logistics teams to ensure swift and clear resolutions, optimizing related processes.
- Monitor recurring operational pain points and identify opportunities for automation or process streamlining.
- Partner cross-functionally to implement improvements that enhance internal efficiency and client experience.
- Minimum 5 years of experience in a client-facing operations or customer success role, with at least 2 years in a leadership capacity.
- A background in e-commerce operations; Shopify and QuickBooks experience is strongly preferred.
- Outstanding written and verbal communication skills.
- Strong analytical and problem-solving skills with attention to detail.
- Familiarity with professional coffee equipment or the specialty coffee industry is highly advantageous.
As a valued member of our team, you will enjoy a dynamic work environment, opportunities for career advancement, and a competitive compensation package.
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Customer Experience Advocate
1 day ago
Las Piñas, National Capital Region, Philippines beBeeCustomer Full time ₱1,346,611 - ₱1,986,329Job Title: Customer Experience LeadThe key objective of this role is to spearhead the improvement of the shopping experience for customers and ensure their interests are represented in all business decisions.This position requires a seasoned professional with exceptional leadership skills, who can develop and manage a high-performing team to drive...
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Global Customer Experience Manager
1 day ago
Las Piñas, National Capital Region, Philippines beBeeCustomer Full time ₱4,000,000 - ₱5,000,000Global Customer Experience ManagerThis role involves leading a team of customer support specialists, responsible for providing exceptional service to clients across the globe. The ideal candidate will have a proven track record of managing high-performing teams and delivering excellent customer experiences.Key Responsibilities:Team Development: Lead and...
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Customer Experience Specialist
1 day ago
Las Piñas, National Capital Region, Philippines beBeeOpportunity Full time ₱300,000 - ₱500,000Job OverviewWe're seeking a Customer Experience Specialist who will be the first point of contact for clients seeking mental health services.Your job is to:Answer inbound calls and emails, providing helpful and caring supportGuide clients toward scheduling therapy sessionsCollect information to match clients with the right providerRecord client details...
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Executive Project Manager
1 day ago
Las Piñas, National Capital Region, Philippines beBeeLeadership Full time ₱5,000,000 - ₱7,500,000Project LeadershipA highly experienced professional is sought for a mid-to-senior level position in project management. The ideal candidate will have extensive experience in quantity surveying, architecture, and project leadership, with knowledge of the local market.Key Responsibilities:Preconstruction activities including estimates, scheduling, scope...
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Virtual Customer Experience Specialist
1 day ago
Las Piñas, National Capital Region, Philippines beBeeCustomerSupport Full time ₱600,000 - ₱1,200,000This is a remote position where you will contribute to the success of the business by providing exceptional customer support and experience to our valued clients.Key ResponsibilitiesProvide top-notch customer support and manage client communications effectively.Handle calls, email inquiries, and other forms of correspondence with professionalism.Manage...
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Customer Experience Director
1 day ago
Las Piñas, National Capital Region, Philippines beBeeCustomerService Full time ₱800,000 - ₱1,200,000Customer Service Lead">This is an exciting opportunity to join our team as a Customer Service Lead. We are seeking a highly motivated and experienced professional to lead and optimize our eCommerce subscription business's customer support operations.Key Responsibilities:Lead, train, and mentor a team of customer service agents to deliver exceptional...
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Customer Experience Lead
1 day ago
Las Piñas, National Capital Region, Philippines beBeeCustomerService Full time $50,000 - $80,000The Role of a Customer Service ManagerThis role is perfect for individuals who enjoy problem-solving and working in a team environment.About the JobWe are seeking an experienced customer service professional to join our team as a manager. The successful candidate will have a proven track record of delivering exceptional customer service, with a strong focus...
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Customer Experience Leader
1 day ago
Las Piñas, National Capital Region, Philippines beBeeDelivery Full time ₱1,200,000 - ₱2,000,000Job Title: Service Delivery ManagerWe are seeking two Service Delivery Managers (SDMs) to provide ongoing customer support and relationship management for global device lifecycle programs.The ideal candidate will have strong experience in IT services and customer relationship management.Key Responsibilities:Serve as the primary customer-facing representative...
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Enhancing Customer Experiences
23 hours ago
Las Piñas, National Capital Region, Philippines beBeeCustomer Full time $79,100 - $146,900Customer Experience SpecialistWe're seeking a skilled professional to drive the implementation of cloud communications and contact center solutions. As a key member of our team, you will provide quality service to customers by ensuring that the full benefits of the proposed solutions are being delivered to them.About the RoleThis is an exciting opportunity...
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Director of Customer Experience
1 day ago
Las Piñas, National Capital Region, Philippines beBeeCustomerSuccess Full time $100,000 - $120,000Job Title: Customer Success DirectorWe are seeking an experienced and proactive leader to head our global customer experience function. The ideal candidate will own the end-to-end customer experience and define scalable strategies to support growth.Key Responsibilities:Customer Success Leadership:To develop and implement customer success strategies that...