Executive Customer Experience Manager

23 hours ago


Las Piñas, National Capital Region, Philippines beBeeCustomerSuccess Full time ₱500,000 - ₱750,000
Job Description

We are seeking a seasoned professional to spearhead our global customer experience function. This role offers an unparalleled opportunity for growth and development within a rapidly expanding e-commerce company.

Key Responsibilities
  • Develop and implement scalable customer success strategies to drive business growth.
  • Cultivate consultative sales processes through client communications across various channels.
  • Manage client onboarding and equipment setup, ensuring seamless installations with technical service partners.
  • Respond to customer inquiries regarding product use, service needs, and ongoing support.
  • Facilitate additional orders of accessories, filters, or parts, including sourcing specialty items not listed online.
Additional Tasks
  • Lead customer communications related to logistics, damages, and return claims.
  • Collaborate with logistics teams to ensure swift and clear resolutions, optimizing related processes.
  • Monitor recurring operational pain points and identify opportunities for automation or process streamlining.
  • Partner cross-functionally to implement improvements that enhance internal efficiency and client experience.
Qualifications
  • Minimum 5 years of experience in a client-facing operations or customer success role, with at least 2 years in a leadership capacity.
  • A background in e-commerce operations; Shopify and QuickBooks experience is strongly preferred.
  • Outstanding written and verbal communication skills.
  • Strong analytical and problem-solving skills with attention to detail.
  • Familiarity with professional coffee equipment or the specialty coffee industry is highly advantageous.
What We Offer

As a valued member of our team, you will enjoy a dynamic work environment, opportunities for career advancement, and a competitive compensation package.



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