Strategic Business Analyst

4 days ago


Quezon City, National Capital Region, Philippines Manulife Full time

We are looking for an experienced Strategic Business Analyst to join our Operational Excellence team at MBPS. As a Strategic Business Analyst, you will be responsible for building good working relationships with project stakeholders, identifying process and performance gaps and opportunities, quantifying impact of process gaps and performance misses, and developing project deliverables.

The ideal candidate will have 3 years of combined experience in operational management, key support functions, and leading process and performance improvement projects in the insurance and/or BPO industry. They will also have hands-on application of Operational Excellence, Problem Solving, and Project Management frameworks, methodologies, and tools (LEAN, DMAIC, Data Analysis, HCD, Design Thinking, Agile, Scrum, etc.).

Main Responsibilities:
  • Build good working relationships with project stakeholders, identify process and performance gaps and opportunities, quantify impact of process gaps and performance misses, and develop project deliverables.

  • Conduct process discovery and walkthrough sessions, gather information and data to support project objectives, and validate information and data used for developing project deliverables.

  • Cultivate a continuous improvement culture and critical thinking in the organization by participating in OE Forums with offshore Business Partners, actively participating in the GBS Operational Excellence Community of Practice, and sharing industry best practices, case studies, implementation tips, new trends, and tools in Operational Excellence.



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