Business Analyst

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Department: Tech Group Services Talent & Culture

Division: Technology

Location: Quezon City

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

The Digital Talent and Communications technology area have several exciting Product Owner opportunities for experienced HR technology professionals to join our new Solution Strategy and Delivery team.

Our vision is to build a high performing design and delivery team to partner with our Talent & Culture function and bring our goals of creating an exceptional employee experience to life.

• Business Analyst-Talent Management
• Business Analyst -Recruiting & Onboarding
• Business Analyst-HR Service Delivery
• Business Analyst -Learning
• Business Analyst -Data and Reporting

T&C HR Enablement Systems Analyst is accountable for the end-to-end system support of our talent SuccessFactors Modules and extended T&C systems encompassing all HR Functions – from Core HR Administration to Payroll, Compensation and Benefits, Reporting, Analytics and Experience Management.

Analysts deeply understand the business environment to refine requirements to increase the quality and efficiency of the solutions being delivered by the squad. Analysts translate business problems into user stories or acceptance criteria, getting to the heart of customer needs.

Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.

Role Type: Full-time: This role is open for permanent and 12 months fixed term contract. The role has multiple opportunities at different levels depending on the relevant years of experience.
Role Location: 12F Solaris One Building, 130 Dela Rosa St., Legaspi Village, Makati City or 30F MDC 100 Building, Eastwood, Libis, Quezon City
Work Hours: Hybrid; dayshift

In particular, this role is mainly responsible for:

• Have a deep understanding of the HR Enablement (Core HR) business processes and requirements to recommend solutions and build high-quality requirements.
• Partner with the Product Owner, Journey Experts, and Engineers to translate business problems into solution requirements and user stories to deliver business value.
• Create user stories with acceptance criteria, sizing, business priority, and value.
• Participate in backlog refinement to continuously review, sequence, prioritise, uncover dependencies, and validate boundaries.
• Collaborate with Product Owners, Journey Experts, Engineers, and Solution Architects to translate business requirements into workable technology outcomes.
• Shape business requirements by making recommendations and suggesting alternatives to proposed solutions.
• Provide Level 3 support to allocated areas by responding and resolving escalated reported incidents.
• Ensure technology change management requirements are met when deploying into production.
• Assist the T&C Platform Enable and Maintain team with deploying solutions into production environments.
• Identify how the SuccessFactors Employee Central solution as well as other supporting T&C Solutions supporting HR Enablement can be best utilized to meet client requirements.
• Support the Platform interface squad to understand business scenarios so that integration between modules and to and from external systems are fit-for-purpose and designed for run.
• Support business teams on business process impacts, user acceptance testing, training, and change management, and participate in application design, analysis, configuration, testing, deployment, and maintenance in a large enterprise environment.

• Adhere to the delivery framework to ensure quality control and compliance.
• Lead and/or participate in the delivery of projects and may participate as SME for audits.
• Complete all QA Non-Compliance activities and Corrective Actions in a timely manner.
• Participate in the assessment of application security, identity access management, and data requirements, where applicable.
• Create and maintain high quality solution documentation, including business cases, scope, functional and operational requirements, process flows, manual and automated test cases, and configuration workbooks.
• Understand technical options, limitations, costs, risks, and roadmaps.
• Identify opportunities for continuous improvement and implement solutions to perform more effective and efficient business operations.
• Provide support with the resolution of escalated tickets, act as liaison to IT Services leads to ensure issues are resolved in a timely manner.
• Assist with new product and service introduction activities including ongoing product support and maintenance.
• Review product support processes directed toward reducing costs, improving cycle time, increasing sales/gross profit, and enhancing customer satisfaction.
• Support Product Owner and Journey Experts in conducting market, customer, and competitive analysis to identify opportunities and areas of improvement.

To grow and be successful in the role, you will ideally bring the following:

• Extensive experience as a business/systems analyst, systems support, consulting, or related experience in HR Systems.
• Understanding of software development processes, operations management, and product management activities.
• Experience with SAP SuccessFactors Employee Central (Core) and certification in SAP SuccessFactors Employee Central would be a plus.
• Experience with test management and test automation tools is preferred.
• Excellent interpersonal, client service, communication, teaming, organizational, and project management skills.
• Proven track record of working with a senior stakeholder population on requirements and business process definition, Software Development/Systems Integration, and Application Support.
• Ability to document and present solutions using various methods (people facing, presentations, and demos).
• Knowledge of HR business process design and development.
• Experience working in a matrix organization and influencing multiple senior stakeholders to drive results.
• Experience working with cross-border teams in a virtual environment.

• Good analytical skills to help our stakeholders to find best solutions for their business requirements.
• Able to work under pressure without any supervision, and a good team player.
• Planning and coordinating of own and/or team's work activities to meet commitments and quality expectations.
• Employee experience mindset and human centred design principles.
• Bachelor's degree in any related field.

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. With more than 2,000 people, our team in Manilla play a critical role in executing our strategy and delivering what matters most to our customers and the bank. We continue to grow our professional services capabilities to support our customers around the world. Our expertise and services make us a bank, and our people, purpose, and culture make us ANZ. We're proud of the inclusive culture we're renowned for where 90 percent of our people feel they belong.

We provide our people with a range of benefits including access to health and wellbeing services. We also have flexible working options so that our people can 'make work, work for them'.

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 87429.