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Voice Operations Coordinator

7 days ago

Cebu City, Central Visayas, Philippines NeksJob Full time

The Logistics Voice Support Agent role at NeksJob requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Responsibilities
  1. Provide Voice Support: Respond to inbound and outbound calls, emails, or other forms of communication from clients, suppliers, or internal teams.
  2. Process Orders: Assist with order processing, tracking, and updating logistics information using voice-activated systems and tools.
  3. Resolve Issues: Identify and resolve logistics-related issues by coordinating with relevant departments and using voice communication effectively.
  4. Maintain Records: Document all communications, including calls, issues, and resolutions, in the system.
  5. Collaborate with Teams: Work closely with warehouse, transportation, and customer service teams to ensure smooth logistics operations.