Quality Assurance and Process Improvement Manager
24 hours ago
As an Operations Manager at Wipro Digital Operations and Platforms, you will play a crucial role in ensuring the smooth delivery of our services to our clients. You will be responsible for managing multiple lines of business and developing operational policies and procedures for efficient operations.
Key Responsibilities:- Oversee and manage multiple lines of business to ensure alignment with business objectives and smooth operations.
- Develop and implement operational policies and procedures for efficient operations.
- Oversee staffing plans, recruitment, and training.
- Lead, mentor, and develop a high-performing team, fostering a culture of accountability and excellence.
- Monitor, evaluate, and report performance of assigned projects/work.
- More than 5 years of experience in a management position, with at least 2 years in an Ops Manager role handling more than 200+ FTE.
- Strong technical, communication, and management skills with solid experience in operations of a Call Centre Voice business.
- Good spoken and written Business English.
- Strategic planning to meet the demands of business and customers.
- Strong decision-making skills with foresight for future business.
- Able to adapt to any situation and work with constraints.
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Quality and Process Improvement Lead
2 days ago
Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full timeBEST CAREERS AND OPPORTUNITIES is seeking an experienced Quality and Process Improvement Lead to lead our quality initiatives and process excellence efforts. The successful candidate will have a strong background in program management and change management, with excellent analytical and problem-solving skills.The role requires the ability to manage a team of...
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Quality Assurance Lead
2 days ago
Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full timeAt BEST CAREERS AND OPPORTUNITIES, we are seeking a highly skilled Quality Assurance Lead to drive quality initiatives for our clients. As a key member of our team, you will be responsible for driving process excellence and ensuring that our services meet the highest standards.About the RoleThe ideal candidate will have a strong background in quality...
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Quality Assurance
21 hours ago
Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full timeLOCATION: CEBU CITYJOB TITLE: QUALITY ASSURANCE LEAD (QA)Job Role & Responsibility/Designation: Quality and Process Excellence LeadDelivery Process/ Function Name: QualityEducational Qualification: BE / B Tech/ MBA/ B.Stat from a Premier Institute.Skills ( Must Have)· Program management & change management.· Problem-solving tools/...
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Quality and Process Improvement Specialist
2 days ago
Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full timeWe are looking for a talented Quality and Process Improvement Specialist to join our team at BEST CAREERS AND OPPORTUNITIES. As a key member of our process excellence team, you will play a critical role in driving process improvements using tools like Six Sigma, Lean, and Kaizen.Your primary responsibility will be to drive projects to improve and maintain...
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Quality Assurance
3 weeks ago
Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full timeLOCATION: CEBU CITYJOB TITLE: QUALITY ASSURANCE LEAD (QA)Job Role & Responsibility/Designation: Quality and Process Excellence LeadDelivery Process/ Function Name: QualityEducational Qualification: BE / B Tech/ MBA/ B.Stat from a Premier Institute.Skills ( Must Have)· Program management & change management.· Problem-solving tools/...
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Quality and Process Improvement Specialist
2 days ago
Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full timeJob Description:Responsible for driving quality initiatives and Black belt projects for Wipro/Client AccountsDrive benchmarking and best practices deployment across Data management and reporting accountsUnderstand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risksWork closely with customers and operations leadership team to...
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Process Improvement Consultant
9 hours ago
Cebu City, Central Visayas, Philippines Bestank Manufacturing Corporation Full timeQuality Assurance Position at Bestank Manufacturing CorporationJob SummaryWe are seeking a highly motivated and experienced professional to join our Quality Assurance team as an Internal Control Auditor. This individual will play a critical role in ensuring the integrity of our internal controls and processes, and contributing to the achievement of our...
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Assistant Manager for Quality Assurance
2 days ago
Cebu City, Central Visayas, Philippines QUESS PHILIPPINES CORPORATION Full timeJoin our organization as a valued member of our team!Job SummaryWe are seeking an experienced Assistant Manager for Quality Assurance to lead our quality management efforts. The ideal candidate will have a strong background in quality assurance, excellent analytical skills, and the ability to communicate effectively with cross-functional teams.Key...
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Quality Assurance Manager
2 days ago
Cebu City, Central Visayas, Philippines Sunpride Foods, Inc. Full timeAbout the RoleSunpride Foods, Inc. is seeking a highly skilled Quality Assurance Manager to join our team. As a key member of our quality assurance department, you will be responsible for ensuring that our products meet the highest standards of quality and safety.Key ResponsibilitiesPlan, lead and organize the activities of the Quality Assurance functions:...
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Quality Assurance Specialist
2 days ago
Cebu City, Central Visayas, Philippines Tasq Staffing Solutions Full timeTasq Staffing Solutions is looking for a talented Quality Assurance Specialist to join their team. In this role, you will be responsible for driving quality and compliance in sales order management.The ideal candidate will have 3-5 years of experience in BPO and 2 years of experience in sales order management in retail, consumer, or manufacturing industries....
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Cebu City, Central Visayas, Philippines Wipro Job title Full timeWe are looking for a Process Improvement and Quality Management Professional to join our team at Wipro. As a member of our organization, you will play a critical role in driving business results through process improvements and quality management.About the Job:In this position, you will be responsible for identifying process gaps and developing...
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Quality Assurance Manager
3 days ago
Cebu City, Central Visayas, Philippines Boundless Immigration Full timeAbout the PositionWe are seeking a highly skilled Quality Assurance Manager to join our team at Boundless Immigration. As a key member of our engineering organization, you will be responsible for leading a team of QA Engineers and Testers, collaborating closely with our Product and Engineering teams.The ideal candidate will have deep expertise in QA...
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Quality Assurance Supervisor
2 days ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeJob DescriptionOverview:TASQ Staffing Solutions seeks a highly skilled Quality Assurance Supervisor to lead our quality team. This individual will be responsible for managing a team of 15-20 quality analysts, monitoring agents for compliance with established processes and policies, and analyzing information to build recommendations to reduce errors and...
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Quality Assurance Team Lead
8 hours ago
Cebu City, Central Visayas, Philippines The Hird - Philippines Full timeWe're seeking a dynamic leader to drive quality excellence in our growing team as a Quality Assurance Manager.Key Responsibilities:Lead and develop the QA team for a high-profile travel accountImplement quality assurance strategies to improve customer satisfactionMonitor, evaluate, and enhance call quality & agent performanceCollaborate with stakeholders to...
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Quality Assurance Manager Leader
2 days ago
Cebu City, Central Visayas, Philippines Smartsourcing Full timeSmartsourcing Inc. is seeking a highly skilled Quality Assurance Manager Leader to oversee the implementation of quality standards and deliverables across our team. The successful candidate will have a strong background in quality assurance and project management within biotech or a related field.Key responsibilities include:Identifying and documenting gaps...
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IT Quality Assurance Specialist
2 days ago
Cebu City, Central Visayas, Philippines InnovaThink Corporation Full timeInnovaThink Corporation is seeking an experienced IT Quality Assurance Specialist to join our team.About the Role:The IT Quality Assurance Specialist will be responsible for ensuring that all applications tested meet the standards of quality, usability, and performance established by the organization.Key Responsibilities:Test Planning and Execution: Design,...
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Senior Quality Assurance Manager
2 days ago
Cebu City, Central Visayas, Philippines Wipro Job title Full timeAt Wipro, we are seeking a seasoned Senior Quality Assurance Manager to join our team. This is an excellent opportunity for you to leverage your expertise in streamlining hiring processes and boosting recruitment results.About the Role:This position involves monitoring agents for compliance with established processes, policies, and guidelines. You will work...
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Quality Assurance Specialist
1 day ago
Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full timeAbout the Role:We are seeking a highly skilled Quality Assurance Specialist to join our team at BEST CAREERS AND OPPORTUNITIES. This role is responsible for ensuring the highest quality standards in our operations, particularly in areas of customer service and quality compliance.
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Quality Assurance Professional
4 days ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time**Job Overview**TASQ Staffing Solutions is seeking a highly skilled Quality Assurance Professional to join our team. As a Quality Assurance Professional, you will be responsible for ensuring the quality of services provided by our clients in the Business Process Outsourcing (BPO) industry.**Key Responsibilities:**Conduct quality checks and audits to identify...
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Healthcare Quality Assurance Expert
2 days ago
Cebu City, Central Visayas, Philippines PRIVATE ADVERTISER Full timeJob Title: Healthcare Quality Assurance ExpertJob Summary:We are seeking a highly skilled Healthcare Quality Assurance Expert to join our team at PRIVATE ADVERTISER. As a key member of our healthcare quality assurance team, you will play a crucial role in ensuring compliance with policies, procedures, and regulatory standards.Main Responsibilities:Review and...