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Operations Logistics Coordinator

2 weeks ago

Cebu City, Central Visayas, Philippines NeksJob Full time

As an Operations Logistics Coordinator at NeksJob, you will be responsible for ensuring the smooth operation of our logistics activities. Your primary focus will be on providing exceptional voice support to customers, suppliers, and internal teams. To excel in this role, you must possess excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Main Tasks:
  • Respond to inbound and outbound calls related to logistics operations, providing timely and accurate information to stakeholders.
  • Process orders, track shipments, and update logistics information using voice-activated systems and tools.
  • Identify and resolve logistics-related issues through effective communication and coordination with relevant departments.
  • Maintain accurate records of calls, issues, and resolutions, ensuring transparency and accountability within the system.
  • Utilize voice recognition technology and software to optimize logistics management systems and provide real-time updates.
  • Deliver exceptional customer service by responding to inquiries, setting expectations, and ensuring customer satisfaction.
  • Collaborate with warehouse, transportation, and customer service teams to ensure seamless logistics operations.
  • Develop and implement process improvements to enhance the efficiency of voice support in logistics operations.
Requirements:
  • High School Diploma or equivalent required
  • Minimum 3 months experience with CCE (Customer Communications Evaluation)
  • Ability to work onsite
Essential Skills:
  • Proficiency in written and spoken business English
  • Data entry skills with accuracy and speed
  • Strong problem-solving abilities
  • Able to listen actively