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Supply Chain Voice Communication Expert

2 weeks ago

Cebu City, Central Visayas, Philippines NeksJob Full time

NeksJob is seeking a skilled Supply Chain Voice Communication Expert to join our logistics team. This role requires strong problem-solving skills, effective communication, and attention to detail. As a Supply Chain Voice Communication Expert, you will play a vital role in ensuring seamless logistics operations and delivering exceptional customer service.

Main Responsibilities:
  • Manage inbound and outbound calls related to logistics operations, ensuring timely and accurate responses to clients, suppliers, and internal teams.
  • Process orders, track shipments, and update logistics information using voice-activated systems and tools.
  • Identify and resolve logistics-related issues through effective coordination with relevant departments and voice communication.
  • Document calls, issues, and resolutions accurately, maintaining transparency and accountability within the system.
  • Leverage voice recognition technology and software to optimize logistics management systems and provide real-time updates.
  • Deliver exceptional customer service by responding to inquiries, setting expectations, and ensuring customer satisfaction.
  • Collaborate with warehouse, transportation, and customer service teams to ensure smooth logistics operations.
  • Develop and implement process improvements to enhance the efficiency of voice support in logistics operations.
Requirements:
  • High School Diploma or equivalent required
  • Minimum 3 months experience with CCE (Customer Communications Evaluation)
  • Ability to work onsite
Essential Skills:
  • Proficiency in written and spoken business English
  • Data entry skills with accuracy and speed
  • Strong problem-solving abilities
  • Able to listen actively