Client Support Representative

2 days ago


Lipa City, Calabarzon, Philippines beBeeCustomerSupport Full time ₱60,000 - ₱90,000
Customer Support Role

We are seeking a customer support professional to join our team. As a customer support advocate, you will be the primary point of contact for our clients.

Ignition is a platform that automates various services. Our goal is to provide an excellent experience for our clients and users.

Key Responsibilities
  • Be knowledgeable about Ignition's capabilities and provide expert support.
  • Communicate with clients through multiple channels including email and phone.
  • Collect feedback from clients and use it to improve Ignition's services.
  • Identify issues and escalate them to the development team as necessary.
  • Develop and maintain documentation to assist in scaling support.
Requirements
  • Previous experience in a customer support role.
  • Proficiency in software systems such as Zapier, Slack, Zoom, Loom, Client Success, Google Work, Atlassian, Intercom.
  • Excellent written and verbal communication skills.
  • Ability to work independently and as part of a team.
Benefits
  • Competitive salary.
  • Employee stock options.
  • Health/Dental/Vision benefits.
  • Education allowance and professional development funding.
  • Flexible working options.
Why Join Us

Join a global SaaS organization with a collaborative culture.

We offer a range of benefits and opportunities for growth.



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