Customer Support Specialist: Engaging with Clients

7 days ago


Mandaluyong City, National Capital Region, Philippines MIRANDA GLOBAL SOLUTION Full time
Job Description

We are seeking a skilled Customer Support Specialist to join our team at Miranda Global Solutions.

About the Role:

The successful candidate will be responsible for communicating effectively with customers through various online channels, including email and chat. They will also be tasked with entering customer and account data into our system, reviewing and correcting data as needed, providing customer support by answering questions, resolving issues, and offering solutions, building strong relationships with customers, and maintaining accurate records of conversations in our call center database.

Key Responsibilities:

  • Communicate with customers via email, chat, or other online channels to provide timely and effective support.
  • Enter customer and account data into our system, ensuring accuracy and completeness.
  • Review and correct customer and account data to maintain its integrity.
  • Provide exceptional customer support by answering questions, resolving issues, and offering solutions.
  • Build strong relationships with customers through regular communication and engagement.
  • Maintain accurate records of conversations in our call center database.

Requirements:

To be considered for this role, you must have excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment. You should be proficient in using technology to communicate with customers and manage data.

Benefits:

In addition to a competitive salary, we offer a comprehensive benefits package that includes health insurance, paid time off, and opportunities for professional development.

Salary Range:$60,000 - $80,000 per year, depending on experience.



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