Operations Team Lead

3 days ago


Pasig, National Capital Region, Philippines VCC Link Inc. Full time
About VCC Link Inc.

We are a dynamic organization dedicated to delivering exceptional customer experiences through our innovative BPO solutions.

Job Description

As a key member of our operations team, you will be responsible for overseeing daily activities to meet and exceed service level agreements (SLAs), key performance indicators (KPIs), and performance goals. This involves effective team management, coaching, and process improvements to drive success.

Main Responsibilities:
  • Lead and manage a team of operations supervisors to ensure seamless day-to-day operations;
  • Collaborate with various support teams, including recruitment, training, quality, and human resources, to enhance employee performance and retention;
  • Conduct regular performance evaluations, feedback sessions, and root cause analyses to identify areas for improvement and ensure compliance with security and attendance standards;
Requirements:
  • Bachelor's degree in any field;
  • A minimum of 2 years' experience as an operations supervisor;
  • Proven people management skills, with direct reports at the team leader level;
  • Experience in handling health and life insurance campaigns;
  • Able to work onsite and adapt to night shift schedules when required;


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