Operations Team Lead
3 days ago
We are a dynamic organization dedicated to delivering exceptional customer experiences through our innovative BPO solutions.
Job DescriptionAs a key member of our operations team, you will be responsible for overseeing daily activities to meet and exceed service level agreements (SLAs), key performance indicators (KPIs), and performance goals. This involves effective team management, coaching, and process improvements to drive success.
Main Responsibilities:- Lead and manage a team of operations supervisors to ensure seamless day-to-day operations;
- Collaborate with various support teams, including recruitment, training, quality, and human resources, to enhance employee performance and retention;
- Conduct regular performance evaluations, feedback sessions, and root cause analyses to identify areas for improvement and ensure compliance with security and attendance standards;
- Bachelor's degree in any field;
- A minimum of 2 years' experience as an operations supervisor;
- Proven people management skills, with direct reports at the team leader level;
- Experience in handling health and life insurance campaigns;
- Able to work onsite and adapt to night shift schedules when required;
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Operations Team Lead
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Security Operations Team Lead
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Operations Team Lead
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Team Lead, Operations
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Sales Team Lead
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Cybersecurity Team Lead
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Operational Excellence Lead
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Supply Chain Team Lead
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Manufacturing Team Lead
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Accounts Payable Team Lead
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Medical Claims Team Lead
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Customer Service Team Lead
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Operational Efficiency Lead
5 days ago
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Janitorial Team Lead
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Vendor Marketing Team Lead
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People Operations Lead
7 days ago
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Operational Excellence Lead
7 days ago
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Payroll Team Lead
12 hours ago
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Bran Team Lead
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Technical Team Lead
10 hours ago
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