Technical Assistance Expert

1 day ago


Pasay, National Capital Region, Philippines Manpower Core Group Inc. Full time

We are seeking a skilled Technical Assistance Expert to join our team at Manpower Core Group Inc.

As a key member of our support team, you will play a vital role in ensuring the timely resolution of customer inquiries and issues.

The ideal candidate will have excellent communication skills, be tech-savvy, and possess strong analytical abilities to diagnose and troubleshoot complex problems.

In this position, you will work closely with engineers and other support agents to identify and resolve issues, handle more complex support cases, and provide top-notch customer care.

You will also be responsible for reviewing and editing documentation related to product usage submitted by the CS team or other support agents.

During peak seasons, you may be called upon to assist with kick-off calls and report defects to development.

Your expertise will be invaluable in providing feedback on new features and ensuring that our products meet the highest standards of quality.

To succeed in this role, you must have:

  • Customer success experience
  • Salesforce experience
  • Self-motivation
  • Tech savviness

In addition to your technical skills, you should possess excellent writing and communication skills to effectively engage customers via phone, email, and chat.

Able to troubleshoot and test, you will be responsible for identifying and resolving customer issues in a timely manner.

We offer a dynamic and supportive work environment where you can grow and develop your skills.



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