Real Estate Client Liaison

2 days ago

Pasay, National Capital Region, Philippines beBeeSupport Full time $6,600 - $8,400
Job Overview

This role offers an exciting opportunity for a skilled and proactive individual to support clients in the real estate industry.

  • Serve as the first point of contact for agents, brokers, and clients requiring platform assistance via chat, email, and phone using tools like Intercom, Dialpad, and Salesforce.
  • Troubleshoot Issues: Assist users with basic troubleshooting (e.g., browser compatibility, password resets, connectivity issues)
  • General Support: Guide users through platform challenges and self-learn tools to stay one step ahead.
  • Escalation Cases: May assist with testing and researching issues before they become problems.
  • Process Oriented: Follow a standard operating procedure for issue resolution while maintaining professionalism and real estate-specific knowledge to support client retention.

Requirements
  • Minimum 2 years of customer support or technical experience.
  • Experience in live chat or tech support environments.
  • Strong written and verbal English skills—able to write professional replies.
  • Comfortable multitasking across chat, email, and task tools.
  • Quick to learn new systems and troubleshoot independently.
  • Organized, reliable, and detail-oriented.

Key Responsibilities

This role involves providing timely and effective support to clients, identifying and resolving issues efficiently, and fostering a positive user experience. The ideal candidate will possess excellent communication skills, be proficient in using various tools, and demonstrate a strong ability to work independently and as part of a team.

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