Healthcare Benefits Advisor
5 days ago
We are looking for a highly motivated Healthcare Benefits Advisor to join our team at MedGrocer.
About the RoleIn this role, you will be responsible for handling both inbound and outbound calls, educating patients about their healthcare benefits, and enrolling them in disease management programs.
You will work closely with cross-functional teams to ensure a seamless patient experience.
Your key responsibilities will include:
- Educating patients about their healthcare benefits and requirements
- Facilitating patient enrollment, appointment scheduling, follow-ups, and reminders
- Addressing patients' inquiries via call, SMS, and email
- Working with different teams to follow through on patient requests
- Updating patient records accurately
Key Qualifications
We are looking for a candidate with:
- Able to work onsite in Makati;
- Preferably with experience in customer service or call centers;
- Detail-oriented and has experience with data entry using Microsoft Excel and Google Sheets;
- Communicates clearly in English or Tagalog
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