Policy Support Specialist

1 week ago


San Juan, National Capital Region, Philippines Thurston Software Solutions, Inc. Full time

At Thurston Software Solutions, Inc., we are seeking a highly skilled Policy Support Specialist to join our team. This role is ideal for individuals who possess strong research and organizational skills, excellent communication abilities, and a keen eye for detail.

Job Overview

The Policy Support Specialist will play a critical role in ensuring the highest level of service to our customers by answering inquiries and resolving issues through email and internal systems. This position requires the ability to complete redundant tasks efficiently, think critically, and make informed decisions.

Key Responsibilities
  • Answer customer inquiries and resolve issues primarily through email and internal systems.
  • Respond to basic inquiries from brokers, agents, and customers concerning policy status or billing errors.
  • Ensure accurate information is effectively communicated to clients regarding policy updates, payment changes, and endorsement requests.
Requirements

To be successful in this role, you should possess:

  • A Bachelor's degree in a relevant field or equivalent experience.
  • Strong research and organizational skills.
  • Excellent communication skills, both written and verbal.
  • Critical decision-making skills.
  • Ability to work in a graveyard shift and onsite at our San Juan City office.
Preferred Qualifications

A background in property and casualty insurance or commercial insurance is an advantage. Additionally, experience with IT or computer-related courses can be beneficial in this role.

What We Offer

We offer a competitive salary package, including a base salary range of $40,000 - $60,000 per annum, depending on qualifications and experience. If you are a motivated individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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