Customer Retention Specialist

2 weeks ago


San Juan, National Capital Region, Philippines Focus Support Associates Full time
Job Summary

We are seeking a skilled Customer Retention Specialist to join our team at Focus Support Associates. This role involves providing top-notch customer service, resolving issues, and building strong relationships with clients.

Responsibilities
  • Provide exceptional customer service via phone and email
  • Resolve customer complaints and concerns in a timely and professional manner
  • Build and maintain strong relationships with clients through active listening and empathy
  • Collaborate with internal teams to address customer needs and concerns

Requirements
  • High school diploma or equivalent
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Flexibility to work evening shifts

Benefits
  • HMO under Maxicare
  • One free dependent upon regularization
  • Paid training
  • 13th month salary, bonus pay, and overtime pay


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