Customer Experience Trainer

2 days ago

Cainta, Calabarzon, Philippines beBeeTraining Full time ₱55,000 - ₱85,000
Senior Training Professional

We are seeking a highly experienced Senior Training Lead to drive and elevate our training programs.

This strategic role involves leading the development and execution of advanced training initiatives, managing complex training logistics, and mentoring a team of training professionals.

  • Key Responsibilities:
  • Lead and oversee all aspects of training sessions, workshops, and seminars.
  • Direct onboarding, refresher training, and specialized sessions based on feedback.
  • Assess and enhance learner performance through detailed feedback.
  • Create presentations for weekly huddles.
  • Ensure training programs thoroughly cover different channels, including voice.
  • Evaluate and refine training effectiveness using various assessment methods.
  • Track training rollouts, conduct in-depth quality audits, and implement improvements.

Mandatory Qualifications:

A minimum of 3-5+ years of experience in training development and leadership, particularly in customer service environments.

Extensive experience in training across various channels, including voice.

Deep understanding of instructional design, training management, and program evaluation.

Proven ability to lead and mentor a team of training professionals.

Strong organizational, strategic planning, and leadership skills.

Benefits:

Fully remote work environment with flexible hours.

A supportive team culture that encourages growth and learning.

Opportunities for professional development and career advancement.

About Us:

We're a global organization dedicated to delivering exceptional customer experiences.

We value diversity, equity, and inclusion in the workplace.

Our mission is to empower individuals to achieve their full potential.

How We Work:

We operate in a collaborative, dynamic environment that fosters creativity and innovation.

We prioritize open communication, transparency, and accountability.

Our goal is to make a positive impact in the world through our work.

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