Customer Experience Leader

2 days ago

Cainta, Calabarzon, Philippines beBeeExcellence Full time $75,000 - $100,000
Customer Experience Manager

We are seeking an exceptional leader to join our Customer Experience team as a Customer Experience Manager. This role is critical in ensuring consistent achievement of service levels and customer satisfaction.

The ideal candidate will have 2+ years of experience in a similar leadership, customer service management, or operations role with a focus on customer satisfaction. They should possess exceptional verbal and written communication skills, emotional intelligence, and empathy.

  • Operational Excellence: Establish key performance indicators (KPIs) to ensure consistent achievement of service levels and customer satisfaction.
  • Quality Assurance: Implement robust quality control processes to maintain high service standards and identify areas for improvement.
  • Process building: Leverage data and insights to refine Phone Support processes and enhance the overall customer experience.
  • Team Leadership: Build and mentor a high-performing team, fostering a culture of excellence, innovation, and customer-centricity.

You will be responsible for:

  • Developing and implementing strategies to improve customer satisfaction and loyalty.
  • Leading a team of customer service representatives to achieve exceptional results.
  • Collaborating with cross-functional teams to drive business growth and improvement.

Your strengths:

  • Proven track record of improving and maintaining high service levels and customer satisfaction.
  • Proficiency with customer service tools, analytics platforms, and quality assurance systems.
  • Exceptional command of the English language, both written and spoken.

We offer:

  • A highly experienced founders team with multiple successful projects and over $700M in collective experience.
  • A great self-improvement-driven culture of top A-players in their respective fields.
  • A remote work environment with no micromanagement.

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