Highly Skilled Support Professional Wanted

3 days ago

Pasig, National Capital Region, Philippines beBeeZendesk Full time ₱700,000 - ₱1,000,000
Job Title

We are seeking a highly skilled Zendesk Optimization and Support Specialist to refine and maintain our Zendesk instance.

This role involves closely collaborating with our internal team to assess current workflows, identify pain points, and implement tailored solutions using Zendesk best practices.

Key Responsibilities
  • Evaluate and optimize our existing Zendesk setup, including automations, triggers, macros, and workflows.
  • Implement best practices to improve ticket management, team efficiency, and customer satisfaction.
  • Provide technical support and guidance to the team on Zendesk features and functionalities.
  • Maintain up-to-date documentation of system configurations and process changes.
  • Recommend and implement app integrations or third-party tools as needed.
  • Troubleshoot issues and serve as the primary point of contact for Zendesk-related concerns.
  • Monitor system performance and identify opportunities for continuous improvement.
Qualifications
  • Proven experience as a Zendesk Administrator or similar role.
  • Deep understanding of Zendesk products (Support, Guide, Chat, etc.).
  • Experience with workflow automation and customer support optimization.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Ability to work independently and collaboratively in a remote environment.
Benefits
  • Ongoing training and professional development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work with a cutting-edge technology platform.
How to Apply

If you are interested in this exciting opportunity, please submit your application along with your updated resume.

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