Highly Skilled Training and Quality Assurance Professional Wanted

21 hours ago

Pasig, National Capital Region, Philippines beBeeTraining Full time ₱800,000 - ₱1,200,000
Job Description

We are seeking a highly skilled Training and Quality Assurance Manager to join our team. The successful candidate will be responsible for developing, implementing, and evaluating training programs to ensure the highest level of quality.

The ideal candidate will have a strong background in adult learning principles, instructional design, and facilitation techniques. They will also possess excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.

Main Responsibilities:

  • Selecting, training, developing, and managing performance of training staff;
  • Providing prompt and objective coaching and counseling; and coordinating, planning, and assigning work;
  • Oversight of new hire, continuing education, program-specific training, and other training as needed by the business;
  • Ensuring successful execution of local training needs including resource planning, measuring program training effectiveness, and managing trainer attrition;
  • Utilizing effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment;
  • Ensuring effective, consistent communication with managers, peers, operations, and other resource groups, including day-to-day interaction with clients;
  • Developing and cultivating partnership with operations, other business units, resource units, and clients;
  • Responsible for on-going classroom observations of direct reports, providing guidance, mentoring, and support that focuses on performance improvement;
  • Responsible for day-to-day functional supervision of learners within the program training and/or other curriculum delivered through a variety of classroom environments, including attendance and student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations.
Requirements

To succeed in this role, you will need to possess the following qualifications:

  • Bachelor's degree in a related field from a four-year college or university with more than seven years of relevant experience (with two to four years of progressive management experience) preferred;
  • Prior experience in customer service or call center environment preferred;
  • Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates;
  • Demonstrated ability to mentor, coach, and provide direction to a team of employees;
  • Ability to work a flexible schedule.
Benefits

This is a full-time position offering a competitive salary and benefits package. If you are a motivated and experienced professional looking to take your career to the next level, please apply today

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