Key Player

1 day ago


Cebu City, Central Visayas, Philippines beBeeCustomerService Full time ₱800,000 - ₱1,200,000

Job Title: Customer Service Representative

Position Description:

  • Provide customer support via phone and email
  • Respond promptly and professionally to customer inquiries
  • Collaborate with customers to identify, replicate, and resolve product issues through various communication channels

Responsibilities:

  • Work closely with team members to provide effective solutions and ensure high customer satisfaction
  • Share customer feedback and insights during regular team meetings to assist management in making informed, data-driven decisions
  • Identify recurring support requests related to your expertise and proactively develop knowledge base articles or alternative solutions to reduce ticket volume

Requirements:

  • Currently in at least the 3rd year of college in courses like Management Accounting, Accounting Technology, Bookkeeping, or related fields
  • At least 6 months of experience in phone-based customer support (BPO, VA, etc.)
  • Proficient in English, both spoken and written

Benefits:

  • Hybrid Work Arrangement (only 3 days onsite weekly)
  • Quarterly Performance Incentives
  • HMO Coverage starting Day 1, plus 2 Free Dependents
  • Comprehensive Life Insurance
  • 20% Night Differential Pay
  • Vacation and Sick Leave Credits
  • Birthday and Bereavement Leave Credits


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