
Key Player
1 day ago
Job Title: Customer Service Representative
Position Description:
- Provide customer support via phone and email
- Respond promptly and professionally to customer inquiries
- Collaborate with customers to identify, replicate, and resolve product issues through various communication channels
Responsibilities:
- Work closely with team members to provide effective solutions and ensure high customer satisfaction
- Share customer feedback and insights during regular team meetings to assist management in making informed, data-driven decisions
- Identify recurring support requests related to your expertise and proactively develop knowledge base articles or alternative solutions to reduce ticket volume
Requirements:
- Currently in at least the 3rd year of college in courses like Management Accounting, Accounting Technology, Bookkeeping, or related fields
- At least 6 months of experience in phone-based customer support (BPO, VA, etc.)
- Proficient in English, both spoken and written
Benefits:
- Hybrid Work Arrangement (only 3 days onsite weekly)
- Quarterly Performance Incentives
- HMO Coverage starting Day 1, plus 2 Free Dependents
- Comprehensive Life Insurance
- 20% Night Differential Pay
- Vacation and Sick Leave Credits
- Birthday and Bereavement Leave Credits
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