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Customer Service Liaison

2 months ago

Davao City, Davao, Philippines Fair Trade Outsourcing Full time
Serving as a vital link between our clients and their customers, the Customer Service Representative will play a key role in ensuring seamless interactions and resolving any issues that may arise. Key responsibilities include answering back order inquiries, addressing billing concerns, and facilitating cancellation of orders. Additionally, the representative will be responsible for referring customers to the manufacturer, following up on orders or concerns, and handling product inquiries. Furthermore, they will assist with return and exchange questions and processes, return requests for faulty products or size issues, and process refunds for items.

Requirements for the position include a minimum of six months customer service experience, prior knowledge of retail operations or similar order processing systems, and strong communication skills. A quick learner with a keen eye for detail and the ability to work well in a team are also essential. The ideal candidate will possess a positive attitude and a genuine desire to help customers.