Operations Management Specialist

9 hours ago

Cebu City, Central Visayas, Philippines beBeeLeadership Full time ₱2,500,000 - ₱3,000,000
Operations Management Expert

We are seeking an experienced Operations Management Expert to join our team. As a key member of our operations team, you will be responsible for leading and managing the processing of Non-Fault claims, Caspar requests, Rego chases, and POE documentation.

Main Responsibilities:
  • Supervise and support a team of Operations Support Specialists across Claims, Recoveries, and Logistics functions.
  • Allocate tasks and monitor workload to ensure balanced distribution and timely completion.
  • Conduct regular team huddles, performance check-ins, and coaching sessions.

Operational Excellence

  • Oversee the accuracy and timeliness in Recoveries assessments, legal checklist reviews, and outbound settlement activities.
  • Monitor logistics workflows including Collection Notes, On Hire requests, Post Hire QA, and Manila Task List resolution.
  • Track and report on TPD success rates, delivery confirmations, and file handler changes.
Key Skills & Competencies:
  • Proven leadership and team management capabilities.
  • Strong organizational and multitasking skills.
  • High attention to detail and commitment to accuracy.
  • Excellent communication and interpersonal skills.

Requirements:

  • Minimum 3 years of experience in claims, recoveries, or logistics operations within insurance or legal services.
  • Prior experience in a supervisory or team lead role preferred.
  • Familiarity with compliance, data handling, and legal documentation processes.

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