
Customer Experience Advisor
3 days ago
You will be the first point of contact for our customers, assisting them with inquiries related to cancellations, bid adjustments, booking amendments, profile updates, and post-service feedback.
You will work closely with both customers and service providers to ensure a seamless experience and maintain our high standards of service. Training will be provided, and your direct manager will guide you throughout the journey as we grow the business together.
There is potential for leadership responsibilities down the line as the department grows.
Key Responsibilities:- Cancellations Handling:
- Manage event and relationship cancellation tickets.
- Review and process short-term cancellations (less than 48, 24, or 12 hours) by providers or customers.
- Apply cancellation fees, adjust work status, and inform providers of the fee.
- Process the cancellation, ensure appropriate compensation for providers, and confirm the cancellation details with the customer.
- Contact customers to determine if a replacement service is required.
- Bid Ticket Management:
- Assess and implement changes to bids, including date adjustments, pricing updates, and new bid creation.
- Confirm changes with customers via email.
- Booking Amendments:
- Handle requests for changes to existing bookings, ensuring both parties are informed and that adjustments are made accurately.
- Typical changes include alterations to the day of the week, start time, or event duration.
- Profile Updates:
- Process profile update requests, such as changes to address, password, and payment methods.
- Ensure that any profile changes are reflected in existing bookings as needed.
- Failed Identification Checks:
- Investigate failed ID checks through Onfido, verifying the validity of identification documents.
- Update profiles accordingly: manually approve valid documents or deactivate profiles and inform providers if documents are not valid.
- Post-Service Responses:
- Review feedback from service providers after events.
- Determine necessary follow-up actions and contact the appropriate parties to address issues.
You must have excellent communication skills, be able to work independently, and have strong problem-solving abilities.
Previous experience in customer support is desirable but not essential.
BenefitsWe offer a competitive salary, comprehensive training program, and opportunities for career growth.
Our team is committed to providing an exceptional customer experience, and we are looking for someone who shares this vision.
OthersThis is a full-time position, and we require the successful candidate to be available to work a standard Monday-to-Friday schedule.
The ideal candidate will be a team player, have a positive attitude, and be able to adapt to changing circumstances.
-
Customer Experience Advisor
2 weeks ago
Quezon City, National Capital Region, Philippines beBeeBusiness Full time ₱900,000 - ₱1,200,000Job TitleThe role involves high-level engagement with senior executives and external stakeholders, end-to-end orchestration across processes and services, and delivering actionable executive-ready reporting.Key ResponsibilitiesEngage with senior executives and external stakeholders with strong interpersonal skills.Perform end-to-end orchestration across all...
-
Customer Advisor
1 week ago
Quezon City, National Capital Region, Philippines Security Bank Corporation Full time ₱100,000 - ₱200,000 per yearPOSITION TITLE : CUSTOMER ADVISOR REPORTS TO : BUSINESS MANAGER DIRECTLY SUPERVISES : N/A UNIT / DEPARTMENT : Assigned Branch / Assigned Area DIVISION/GROUP : Assigned Region/ Assigned BBG Distribution Group / Branch Banking Group JOB SUMMARY The Customer Advisor handles in-house selling, cross-selling of bank products...
-
Part-time Sales Agent
1 week ago
Quezon City, National Capital Region, Philippines Financial Advisor Full time $30,000 - $80,000 per yearLooking for a career with purpose? Join us as a Financial Advisor and make a difference in the lives of your clients and in your family's tooQualifications:Can devote 2-4hrs per day (no fixed time)College graduate (4-year course)Willing to be trainedSales experience is not requiredWhat we do as a Financial Advisor?Attend online trainingsWFH set upDo client...
-
Customer Service Advisor
1 week ago
Quezon City, National Capital Region, Philippines AVENSYS CONSULTING INC. Full time ₱100,000 - ₱200,000 per yearAbout the role We are looking for a dedicated and friendly Customer Service Advisor to join our team at AVENSYS CONSULTING INC.'. This full-time role ONSITE is based in either CYBERWEST, ETON, CUBAO or UP TECHNO HUB and will involve providing exceptional customer service to our valued clients.The Customer Support Associate I position interfaces with...
-
Customer Advisor
1 week ago
Quezon City, National Capital Region, Philippines Security Bank Corporation Full time ₱500,000 - ₱1,000,000 per yearThe RoleAs aCustomer Advisor, you will handle in-house selling, cross-selling of bank products and services, and managing of account portfolio to achieve sales targets. You will process the opening of new peso/dollar CASA accounts and placements, roll-over/renewal, termination, and payment of matured placements for all SBC products. You ensure on-time and...
-
Customer Technology Advisor
1 week ago
Quezon City, National Capital Region, Philippines Kyndryl Full time $150,000 - $200,000 per yearWho We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleJoin...
-
Service Advisor
1 week ago
Quezon City, National Capital Region, Philippines Auto Global, Inc. Full time $40,000 - $60,000 per yearJob Title: Automotive Service AdvisorJob Summary:We are seeking a knowledgeable and customer-focused Automotive Service Advisor to act as the liaison between customers and our service technicians. The Service Advisor is responsible for understanding customer vehicle issues, recommending appropriate services and repairs, estimating costs and timeframes, and...
-
Collection Advisor
1 week ago
Quezon City, National Capital Region, Philippines Bayswater Realty Development & Development Corporation Full time $40,000 - $60,000 per yearCollection AdvisorResponsible for managing and pursuing overdue accounts to recover and resolved outstanding debts.Collection Advisor Responsibilities:Regular monitoring customer accounts to identify overdue payments.Review and analyze customer accounts to understand the payment history and outstanding balances.Initiate contact with customers through call to...
-
service advisor
1 week ago
Quezon City, National Capital Region, Philippines Skaiwel Trading & Solutions Inc Full time $40,000 - $60,000 per yearGreeting and Assessing:Service Advisors greet customers upon arrival and gather information about their vehicle's problems through verbal and visual assessment.- Diagnosing and Explaining:They translate technical jargon into understandable terms for customers, explaining the necessary repairs and associated costs.- Providing Options:They present customers...
-
Service Advisor
7 days ago
Quezon City, National Capital Region, Philippines Autokid Truck Solutions Full time $104,000 - $130,878 per yearThe Service Advisor serves as the main liaison between customers and the service department.Key ResponsibilitiesGreet customers warmly and listen attentively to their vehicle concerns and service needs.Document customer complaints, vehicle issues, and requested services clearly and accurately on job orders.Provide service recommendations, explain technical...