B2B Support Specialist

1 week ago

Biñan, Calabarzon, Philippines beBeeRepresentative Full time $40,000 - $60,000

Customer Service Representative Opportunity

We are seeking a highly motivated and detail-oriented individual to join our B2B Operations team as a Customer Service Representative. In this role, you will be responsible for providing exceptional support to our clients through various communication channels.

Key Responsibilities:
  • Act as the primary point of contact for B2B clients via email, chat, and phone.
  • Handle incoming support inquiries with professionalism, empathy, and efficiency.
  • Troubleshoot and resolve operational, technical, or order-related issues in a timely manner.
  • Collaborate with sales, logistics, and product teams to ensure smooth service delivery.
  • Maintain accurate records of client interactions and issue resolutions in CRM systems.
  • Identify recurring problems and escalate them appropriately to internal stakeholders.
  • Contribute to documentation, FAQs, and process improvements to streamline support workflows.
Required Skills & Experience:
  • 1–3 years of experience in customer support, account management, or operations (B2B preferred).
  • Excellent written and verbal communication skills.
  • Strong problem-solving skills with a customer-first attitude.
  • Comfortable working with CRM and ticketing systems.
  • Experience handling multiple client accounts or working in a fast-paced, multi-channel environment.
  • Detail-oriented and organized, with the ability to prioritize and manage time effectively.
  • Team player who can also work independently and take initiative.

Prior industry experience is an asset.

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