Quality Assurance Professional
5 days ago
Stealth Monitoring, Inc. is seeking a talented Quality Assurance Professional to join our team as an Incident Investigation Specialist.
About the RoleThe Incident Investigation Specialist will be responsible for investigating incidents that occur at properties monitored by our Monitoring Center. This role requires a strong analytical mindset and excellent communication skills to identify root causes, recommend corrective actions, and implement process improvements.
Main Responsibilities:
- Investigate missed incidents and customer complaints to identify root causes and trends.
- Develop and implement quality processes and procedures to prevent future deviations from standard processes.
- Analyze internal and external quality reports to inform strategic planning and process improvement initiatives.
- Collaborate with Training Specialists to develop instructional materials and execute training plans.
Requirements:
- Graduate of any 4-year course.
- Minimum of 3 years experience in a Quality Assurance role.
- Lean Six Sigma certification is an advantage.
- Excellent computer skills and knowledge of MS Office software.
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Quality Assurance Specialist
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