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Quality Assurance Professional Lead

1 week ago

Cebu City, Central Visayas, Philippines TDCX Group Full time

We're looking for a highly skilled Quality Assurance Professional Lead to join our team at TDCX Group. As a key member of our organization, you will be responsible for ensuring the highest standards of quality in our operations.

Your primary goal will be to develop and implement effective quality management systems, identify areas for improvement, and provide training to our teams. You will work closely with our Operations and Training departments to ensure seamless delivery of services.

In this role, you will have the opportunity to grow your career and make a meaningful impact on our business. If you are passionate about delivering exceptional results and building strong relationships, we encourage you to apply.

Key Responsibilities:
  • Develop and implement quality management systems to ensure high-quality service delivery.
  • Conduct regular audits to identify areas for improvement and provide recommendations.
  • Provide training to our teams on quality management principles and best practices.
  • Liaise with Operations and Training departments to ensure seamless delivery of services.
Requirements:
  • Degree in Quality Management, Business Administration, or related field.
  • At least 2 years of experience in quality assurance or compliance roles.
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills.