Platform Success Coach

2 days ago

Davao City, Davao, Philippines beBeeCustomer Full time ₱900,000 - ₱1,200,000
Customer Onboarding Specialist

We are seeking an experienced Customer Onboarding Specialist to join our team. As a key member of our customer success organization, you will be responsible for delivering exceptional onboarding experiences to new customers, ensuring they have the knowledge and skills needed to succeed with our platform.

About the Role
  • Implement effective onboarding processes to ensure seamless transitions and set customers up for success from day one.
  • Develop customized training sessions and materials tailored to customer needs, promoting deep understanding of our product features and capabilities.
  • Maintain clear, consistent, and proactive communication with new customers throughout the onboarding process.
  • Collaborate with cross-functional teams to identify opportunities for customer satisfaction improvement and streamline the onboarding process.
Required Skills and Qualifications
  • At least 2 years of experience in customer onboarding or customer success within the SaaS industry.
  • Native-level fluency in Spanish and professional proficiency in English.
  • Proven ability to manage multiple onboarding projects simultaneously while maintaining sharp attention to detail.
  • Strong interpersonal skills and ability to create positive first impressions with new customers.
  • Excellent communication, presentation, and training skills.
Benefits
  • 100% Remote: Enjoy the freedom to work from anywhere within your country of residence.
  • Equity: Every role in our company comes with valuable stock options.
  • Values-Driven Leadership: Our Core Values drive strategic and tactical decisions.
  • Professional Growth: Rapid growth offers unparalleled learning and development opportunities.

This is a fantastic opportunity to join a fast-growing company and make a meaningful impact on our customers' success. If you're passionate about delivering exceptional customer experiences and possess the required skills and qualifications, we encourage you to apply for this exciting role.

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