Tasq Staffing Solutions Team Lead for Workforce Management

1 day ago


Pasay, National Capital Region, Philippines Tasq Staffing Solutions Full time
Job Overview

We are seeking a skilled and experienced Workforce Management (WFM) professional to lead our team in optimizing our contact center operations. The ideal candidate will have a strong background in WFM, excellent leadership skills, and the ability to drive results through data-driven decision making.

Key Responsibilities
  • Lead a team of WFM Analysts in generating accurate forecasts and schedules to meet business objectives
  • Create and maintain staff models and resource plans, ensuring optimal resource allocation
  • Collaborate with stakeholders to understand service goals and develop schedules that balance customer needs with employee preferences
Requirements

To be successful in this role, you will need:

  • A minimum of 2 years' experience in WFM in a contact center environment
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
  • Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams
  • Proficiency in using WFM software, such as Blue Pumpkin/Impact 360 or Aspect eWFM
Preferred Qualifications

The following qualifications would be an asset:

  • Experience working with onshore client teams with minimal local supervision
  • Ability to work night shifts, if required
About Tasq Staffing Solutions

Tasq Staffing Solutions is a leading provider of staffing solutions, committed to delivering exceptional results through our expertise and dedication. We offer a dynamic and supportive work environment, with opportunities for growth and development.



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