Tasq Staffing Solutions Team Lead for Workforce Management
1 day ago
We are seeking a skilled and experienced Workforce Management (WFM) professional to lead our team in optimizing our contact center operations. The ideal candidate will have a strong background in WFM, excellent leadership skills, and the ability to drive results through data-driven decision making.
Key Responsibilities- Lead a team of WFM Analysts in generating accurate forecasts and schedules to meet business objectives
- Create and maintain staff models and resource plans, ensuring optimal resource allocation
- Collaborate with stakeholders to understand service goals and develop schedules that balance customer needs with employee preferences
To be successful in this role, you will need:
- A minimum of 2 years' experience in WFM in a contact center environment
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
- Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams
- Proficiency in using WFM software, such as Blue Pumpkin/Impact 360 or Aspect eWFM
The following qualifications would be an asset:
- Experience working with onshore client teams with minimal local supervision
- Ability to work night shifts, if required
Tasq Staffing Solutions is a leading provider of staffing solutions, committed to delivering exceptional results through our expertise and dedication. We offer a dynamic and supportive work environment, with opportunities for growth and development.
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