Strategic Staffing Coordinator
7 days ago
About TASQ Staffing Solutions
We are a leading staffing solutions company, providing top talent to various industries. As a result, we are seeking an experienced Workforce Management Expert to join our team.
Job Summary:
We are looking for a skilled Capacity Planner to lead our Workforce Management team in generating accurate forecasts and creating effective schedules to meet our service goals.
Responsibilities:
- Lead a team of WFM Analysts to achieve exceptional results in workforce planning and scheduling.
- Develop and implement long-range and short-term forecasting strategies to ensure optimal resource utilization.
- Create and maintain comprehensive staffing models and resource plans, including weekly updates.
- Design and implement schedules that balance service demands with staff preferences.
Requirements:
To succeed in this role, you must have a strong background in Workforce Management within a contact center environment, specifically in scheduling and forecasting. You should possess excellent analytical skills, with the ability to identify and resolve complex problems using data-driven approaches.
Additionally, you will need hands-on experience with forecasting and scheduling tools, as well as proficiency in software like Blue Pumpkin/Impact 360 or Aspect eWFM.
We offer a competitive salary of PHP 350,000 - PHP 450,000 per annum, commensurate with experience, to support your professional growth.
Benefits:
As a valued member of our team, you can expect a range of benefits, including opportunities for career advancement, ongoing training and development, and a supportive work environment.
Our ideal candidate is someone who is highly motivated, able to work independently, and possesses excellent communication skills.
Please note that working night shifts may be required, but we offer flexible scheduling to accommodate your needs.
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