Anaplan Support Specialist

2 days ago

General Santos, Soccsksargen, Philippines beBeeAnaplan Full time ₱7,200 - ₱7,800

As a highly skilled Anaplan professional, you will thrive in this dynamic role that focuses on delivering exceptional support and solutions to clients.

Key Responsibilities
  • Act as the primary point of contact for client inquiries related to Anaplan, providing timely and accurate responses.
  • Troubleshoot and resolve both technical and functional issues in a collaborative environment.
  • Maintain and enhance supported Anaplan models, including minor changes and updates.
  • Manage the full support ticket lifecycle using internal tools and in accordance with SLAs.
  • Work collaboratively with consultants and technical teams on escalated or complex issues.
  • Deliver user training and help reinforce best practices across client teams.
  • Contribute to internal knowledge base and documentation to support team efficiency.
  • Assist in onboarding and mentoring junior support analysts.
Requirements
  • Bachelor's degree in business, Information Systems, Finance, or a related field.
  • Certified in Anaplan Level 2 Model Building.
  • 2–4 years of experience in a support role for SaaS or enterprise platforms, ideally in a managed services or client-facing environment.
  • Hands-on experience supporting Anaplan in a production environment.
  • Strong communication, client engagement, and relationship management skills.
  • Analytical and service-oriented, with solid troubleshooting ability.
  • Familiar with IT Service Management (ITSM) practices and providing platform support in structured environments.
What You'll Gain

By joining our organization, you will have the opportunity to grow professionally and develop your skills in a fast-paced and dynamic environment. We offer a structured career path toward Anaplan Model Builder or Functional Consultant roles.

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