
Senior AR Operations Manager
2 weeks ago
We are seeking a skilled Billing Specialist to manage our end-to-end billing operations.
Responsibilities include managing subscription lifecycles, preparing evidence for disputes, reconciling accounts, and supporting financial reporting. This is a hands-on AR execution role where Stripe Subscriptions, reconciliations, disputes, and month-end reporting are at the core.
You will take ownership of protecting revenue and running clean AR processes at scale. Collections outreach is part of the job, but your main impact will come from executing and maintaining billing workflows in HubSpot, including automation of tickets and cross-team communication.
- Manage the subscription lifecycle in Stripe: new setups, plan changes, proration, cancellations, reconciliations, and revenue tracking.
- Own dispute representment: prepare and submit evidence packets to banks/card networks to protect company revenue.
- Execute and maintain billing workflows in HubSpot, including automation of tickets and cross-team communication.
- Support month-end close: AR aging reports, reconciliations, and cash collection forecasting.
- Investigate delinquencies: analyze root cause, adjust accounts, and handle outbound collections calls/emails when needed.
- Partner with Sales & Customer Success to ensure accurate subscription data.
- 3+ years of hands-on billing and accounts receivable experience in a SaaS or subscription business.
- Proven expertise with Stripe Subscriptions (not just invoice/payment processing).
- Direct experience preparing and submitting dispute representment evidence to banks/payment processors.
- Strong knowledge of HubSpot for AR/billing workflows.
- Familiarity with collections outreach (calls + email), but with a bias toward solving the process and data issues behind delinquency.
- Advanced Excel/Google Sheets skills for reconciliations, AR aging, and reporting.
- 100% remote role with core hours of 8:00 AM – 5:00 PM ET (Mon–Fri).
- Growth-oriented culture: join an inclusive, international, innovative team where your contributions make a tangible difference.
This is a mid-senior level accounting/finance role that requires strong technical skills and a passion for delivering high-quality results.
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