Customer Experience Specialist

7 hours ago

Cebu City, Central Visayas, Philippines beBeeCustomerCare Full time ₱50,000 - ₱70,000
Job Overview

Care for customers, build trust, and create impact.

  • You will turn customer challenges into positive experiences.

As a key member of our team, you will play a crucial role in managing and improving the overall customer experience with a strong focus on eCommerce and retail interactions.

Key Responsibilities:

  1. Provide exceptional customer service by promptly resolving complaints, accurately responding to enquiries about product information, stock availability, pricing, and delivery updates;
  2. Manage customer orders including cancellations, refunds, and replacement;
  3. Ensure timely responses and resolution of customer issues in accordance with Customer Care SLA;
  4. Handle customer escalations with professionalism, empathy, and problem-solving skills;
  5. Maintain accurate and up-to-date customer records in relevant systems
  • Act as the voice of the customer by sharing feedback with internal teams to drive improvements.
  • Represent the brand with integrity, professionalism, and enthusiasm in all customer interactions.
  • Stay informed about key business milestones, product launches, and promotions to provide proactive support.
  • Work effectively within the Customer Care Team and across departments to ensure a seamless customer experience.
  • Share insights and best practices with colleagues to enhance team performance.
  • Support business continuity and emergency management efforts as needed.
  • Organize and maintain customer information, ensuring accuracy and accessibility.
  • Utilize tracking and monitoring systems to gather insights and improve processes.
  • Contribute to process improvements and efficiencies within the Customer Care function.
Benefits
  • We believe in fostering an environment where you can be your true self.
  • We respect your time off, providing 5-day Christmas leave and healthcare from Day 1 for you and your family.
  • We take pride in being certified as a Great Place to Work, because we know that when you love where you work, extraordinary things happen.

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