BPO Training Professional

7 days ago


Mandaluyong City, National Capital Region, Philippines Parallax Technologies Full time

Job Summary:

We are seeking a skilled and dynamic BPO Trainer to play a key role in delivering impactful training programs in a fast-paced BPO environment.

About the Role:

The ideal candidate will conduct training sessions, evaluate participants' progress, and continuously improve training methods to enhance performance and productivity.

  • Deliver Engaging Training Sessions:
  • Develop and implement training programs for new hires, upskilling initiatives, and process refreshers within a BPO setting.

Responsibilities:

  • Conduct thorough training needs analyses to identify skill gaps and design tailored solutions.
  • Create, update, and maintain high-quality training materials, presentations, and guides specific to the BPO industry.
  • Evaluate training effectiveness through assessments, feedback, and performance metrics.
  • Collaborate with management to align training programs with organizational objectives.

Requirements:

  • A bachelor's degree is required.
  • Excellent oral and written communication skills are essential.
  • A minimum of 1 year of experience in a BPO environment with multinational clients; learning and development experience is a plus.
  • Expertise in training delivery, presentation, demonstration, and training needs analysis is necessary.
  • Familiarity with modern training tools and ability to assess and improve training effectiveness is required.


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