BPO Team Lead for Authorization
6 days ago
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced US Healthcare Team Leader to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you
Job Description- Oversees daily operations for all agents delivering high-quality and valued services
- Conduct training and coaching, including insights and action plans to improve
- Analyze and report on productivity and other metrics - such as attendance, end-of-day reports, and compliance with company protocols
- Ensure that the client is updated on significant program activities, issues, and concerns through calls, emails, meetings, reports
- Perform other supervisory tasks as required
- At least 1-year BPO experience as a Team Lead
- Experience in US Healthcare Insurance (Authorizations)
- Must be detail oriented
- Proficient in using MS Excel
- Ability to multi-task, prioritize, and manage time effectively
- Ability to think outside the box, have an analytical mind, generate insights and strong problem-solving skills
- Excellent verbal and written English skills
- Willing to work onsite in Mandaluyong
- Amenable working night shifts
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all-inclusive environment where everyone thrives
Mid-Senior level
Employment typeFull-time
Job functionHealth Care Provider
IndustriesIT Services and IT Consulting
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Mandaluyong City, National Capital Region, Philippines ISTA Solutions Full timeBPO Team Lead for US Healthcare AuthorizationsWe are seeking an experienced BPO Team Lead to join our US Healthcare team and lead daily operations. As a key member of our leadership team, you will conduct training and coaching, analyzing productivity metrics and reporting to stakeholders.Key Responsibilities:Lead daily operations and optimize processes for...
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