BPO Team Lead for Authorization

6 days ago


Mandaluyong City, National Capital Region, Philippines ISTA Solutions Full time
BPO Team Lead for Authorization (US Healthcare) GDD

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced US Healthcare Team Leader to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Job Description
  • Oversees daily operations for all agents delivering high-quality and valued services
  • Conduct training and coaching, including insights and action plans to improve
  • Analyze and report on productivity and other metrics - such as attendance, end-of-day reports, and compliance with company protocols
  • Ensure that the client is updated on significant program activities, issues, and concerns through calls, emails, meetings, reports
  • Perform other supervisory tasks as required
Requirements
  • At least 1-year BPO experience as a Team Lead
  • Experience in US Healthcare Insurance (Authorizations)
  • Must be detail oriented
  • Proficient in using MS Excel
  • Ability to multi-task, prioritize, and manage time effectively
  • Ability to think outside the box, have an analytical mind, generate insights and strong problem-solving skills
  • Excellent verbal and written English skills
  • Willing to work onsite in Mandaluyong
  • Amenable working night shifts
Benefits
  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills
Our commitment to you
  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all-inclusive environment where everyone thrives
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Health Care Provider

Industries

IT Services and IT Consulting

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