Support Operations Specialist
1 day ago
We are on the hunt for a highly motivated and detail-oriented support professional to join our dynamic team.
Key Responsibilities:- Act as the primary point of contact for clients via email, chat, or phone.
- Handle incoming support inquiries with professionalism, empathy, and efficiency.
- Troubleshoot and resolve operational, technical, or order-related issues in a timely manner.
- Collaborate with sales, logistics, and product teams to ensure seamless service delivery.
- Maintain accurate records of client interactions and issue resolutions in CRM systems.
- Identify recurring problems and escalate them appropriately to internal stakeholders.
- Contribute to documentation, FAQs, and process improvements to streamline support workflows.
- 1-3 years of experience in customer support, account management, or operations (B2B preferred).
- Excellent written and verbal communication skills.
- Strong problem-solving skills with a customer-first attitude.
- Comfortable working with CRM and ticketing systems.
- Experience handling multiple client accounts or working in a fast-paced, multi-channel environment.
- Detail-oriented and organized, with the ability to prioritize and manage time effectively.
- Team player who can also work independently and take initiative.
This is an excellent opportunity to contribute to the success of a growing organization. If you are a motivated and detail-oriented individual who is passionate about delivering top-notch support, we encourage you to apply.
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