Operations and Technical Support Specialist

1 day ago

General Santos, Soccsksargen, Philippines beBeeSupport Full time ₱1,000 - ₱1,500

We are seeking a skilled Operations and Technical Support Specialist to join our team. This is an exciting opportunity for someone who is passionate about delivering exceptional customer support while working closely with internal teams, clients, and external vendors to ensure seamless service delivery.

The ideal candidate will have a strong technical aptitude, excellent problem-solving skills, and the ability to work independently in a fast-paced startup environment.

Job Description

This role requires you to be proactive in monitoring internal dashboards for system delays or outages, troubleshooting issues across multiple platforms, and providing direct support to customers via various communication channels.

  • Lab Test Management
    • Process lab test orders and ensure timely and accurate delivery of results
    • Coordinate with vendors (e.g., diagnostic labs, customers) to resolve order or delivery issues
  • System Monitoring & Issue Resolution
    • Monitor internal dashboards for system delays or outages
    • Proactively troubleshoot and escalate issues across multiple platforms
  • Customer Support & Communication
    • Provide direct support to customers via Slack, email, and internal ticketing systems
    • Maintain SLA standards for response and resolution times
    • Interact with clients primarily through chat, with occasional voice support
  • Operational Support
    • Assist the Operations team with routine tasks to ensure smooth workflow
    • Collaborate cross-functionally to support process improvements and documentation
Required Skills and Qualifications
  • Technical Aptitude
  • Problem-Solving Skills
  • Excellent Communication Skills
  • Familiarity with Tools like Slack, Google Workspace, and Internal Ticketing Platforms
Benefits
  • Paid Time Off (PTO)
  • Annual Productivity Budget
  • Remote Work Arrangement
Others
  • Long-Term Commitment

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