Customer Service Relationship Manager

1 day ago

Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱900,000 - ₱1,200,000

Job Description:

  • We are seeking an experienced customer service professional to manage post-acquisition client relationships. This role is crucial in ensuring client satisfaction, operational issue resolution, and long-term account retention.
  • You will serve as the bridge between our customers and internal operations, playing a key role in improving the overall client experience.

Key Responsibilities:

  1. Be the primary point of contact for existing clients when they have operational concerns or questions.
  2. Coordinate with different teams (operations, finance, logistics) to resolve day-to-day service issues.
  3. Monitor client satisfaction and help identify small issues before they become major problems.
  4. Work with the Business Development team to ensure smooth client handoffs.
  5. Track issues and resolutions to continuously improve processes.

Required Skills and Qualifications:

  • Minimum 2-3 years of experience in customer service, account management, operations, or logistics.
  • Strong communication and coordination skills, with the ability to work effectively with both clients and internal teams.
  • Organized and able to handle multiple tasks simultaneously.
  • Fast thinker and problem-solver, especially under pressure.
  • Someone who takes ownership and follows through on commitments.
  • Familiarity with logistics or last-mile delivery is a plus, but not required.
  • Able to work in a dynamic environment and adapt to changing priorities.

Benefits:

This role offers a unique opportunity to make a meaningful impact on our customers' experiences. As a valued member of our team, you will receive:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • The chance to work with a talented and dedicated team.

About Us:

We are a leading provider of [industry/service]. Our mission is to deliver exceptional customer experiences through innovative solutions and personalized support.

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