Digital Customer Experience Specialist

15 hours ago

Manila, National Capital Region, Philippines beBeeCustomerSupport Full time ₱800,000 - ₱1,500,000

About Us

We empower businesses to grow their digital presence through our AI-powered sales and marketing platform. Our global community comprises over 2 million users of various sizes and industries.

Our Mission

We provide tools for lead capture, nurturing, and closure to repeat customers. Our platform handles over 15 billion API hits and 2.5 billion message events daily. We manage over 470 terabytes of data across five databases and operate a network of 250 microservices, supporting over 1 million domain names.

The Team

We have over 1,500 team members across 15 countries, working in a remote-first environment that prioritizes innovation, collaboration, and impact. We build a culture where ideas thrive, and people come first.

Impact

Our platform powers over 1.5 billion messages, generates 200 million leads, and facilitates 20 million conversations for the businesses we serve each month. Behind these numbers are real people growing their companies, connecting with customers, and making their mark.

Your Role

As a high-performance team member, you will assist customers and leverage excellent communication skills to support our teams. You will navigate a high-demand virtual environment, providing a positive experience while greeting customers and routing them to team members. Strong collaboration, time-management, and prioritization skills are essential to success in this role.

  • Rout customers to team members.
  • Answer video calls, chats, and reroute customers to team members.
  • Work with Managers and customer support reps to connect customers on zoom.
  • Create best practices on waiting room etiquette and maintain a great zoom room environment.
  • Educate customers on chat/zoom support functions.
  • Provide feedback to the leadership team to improve customer experience.
  • Connect Senior Specialists with scheduled customers.
  • Facilitate Urgent Escalations by working with Managers and Senior Specialists.

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