Digital Customer Experience Expert

13 hours ago

Manila, National Capital Region, Philippines beBeeEngagement Full time ₱60,000 - ₱80,000

Customer Engagement Specialist

We are seeking a skilled Customer Engagement Specialist to help transform the way rugs are sold online. This is a full-time remote role.

About the Opportunity

This role involves driving customer interactions through data-driven, on-brand messaging, while continuously optimizing campaigns and automations to drive revenue and improve customer experience. Your work will directly contribute to overall company performance, including NPS and customer satisfaction.

You will be responsible for delivering best-in-class customer communication across email, SMS, and push channels.

Key Responsibilities
  • Take ownership of engaging, converting, and retaining customers through advanced automation flows and customer segmentation strategies.
  • Design and optimize key performance metrics such as revenue per recipient, open and click-through rates, unsubscribe rates, and total revenue generated.
  • Lead campaign planning, creation, and scheduling, working closely with cross-functional teams to ensure every message aligns with the brand voice and aesthetic.
  • Collaborate with the CX team to enhance customer communications, using NPS and other feedback to improve messaging strategy.
  • Develop detailed briefs for the Content team, using data and past performance insights to guide high-converting email content creation.
  • Continuously test and experiment with subject lines, CTAs, visuals, layout, and other campaign elements to maximize performance.
  • Partner with the Product team to ensure high-priority items and new arrivals receive visibility in email campaigns.
  • Track, analyze, and report on all key email and CRM metrics, refining future strategies based on insights.
The Ideal Candidate

We seek a candidate with:

  • 2+ years of hands-on experience in performance-based email marketing, preferably in eCommerce.
  • Strong copywriting skills and ability to create converting messages.
  • A deep understanding of digital customer behavior and how to drive action through comms.
  • Excellent communication and prioritization skills, able to manage briefs, coordinate across teams, and identify bottlenecks.
  • Proficiency with Klaviyo or Netcore (strongly preferred).
  • Strong technical CRM skills, segmentation, tagging, APIs, integrations, and product feeds.
Why this Role?
  • Be part of a talented crew— you'll join a high-growth e-commerce business with opportunities for career progression.
  • Work in uncharted territory — We disrupt the homewares space using industry-first technology to stand apart from competitors.
  • Join a truly global team - with diverse workforce members from around the world, our company culture is dynamic, fun, and engaging.

If this sounds like your kind of role, we'd love to hear from you.

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