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Guest Experience Director

2 weeks ago

Angeles City, Central Luzon, Philippines ABC Hotel Group Full time

We are seeking a highly skilled Reservations Manager to join our team at ABC Hotel Group in Angeles City, Pampanga. As a key member of our operations team, you will be responsible for managing the reservation system and ensuring a seamless guest experience.

Your primary responsibilities will include:

  • Managing the reservation system to ensure accurate recording of bookings and communication of policies and procedures to guests.
  • Managing the room inventory to ensure availability of rooms for booking and coordination with other departments to deliver exceptional guest service.

Requirements:

  • At least 5 years of work experience in Sales and Reservations, including supervision in a hotel or resort.
  • Must be fluent in speaking and writing in English.
  • Experience in controlling room inventory and online travel partners is a must.
  • Yield management knowledge.