Director of Operations Role
3 days ago
Key Responsibilities:
- Oversee and direct the activities of multiple campaigns, ensuring timely and high-quality delivery of results.
- Maintain regular and daily interactions with our company departments, campaign team leaders, and management team to ensure alignment and effective communication.
- Develop individual and team goals, implement plans to achieve objectives, and guide Operations Managers in meeting team and individual goals.
- Ensure compliance with established policies and procedures, as well as provide temporary coverage and training to staff as needed.
- Assist the Senior Director of Operations/Vice President of Operations in crafting operations procedures.
Requirements:
- A minimum of 3 years of experience in BPO operations and management or equivalent.
- Proven track record of meeting and delivering targets.
- Excellent communication skills, both verbal and written.
- Strong organizational, analytical, and managerial skills.
- Able to build productive business relationships with clients and possess a professional, courteous, and resilient attitude.
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