Director of Operations Role

3 days ago


Angeles City, Central Luzon, Philippines TaskUs Full time
Job Overview: TaskUs is a leading provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. We're looking for a skilled Director of Operations to oversee and direct the activities of multiple campaigns, ensuring timely and high-quality delivery of results.

Key Responsibilities:
  1. Oversee and direct the activities of multiple campaigns, ensuring timely and high-quality delivery of results.
  2. Maintain regular and daily interactions with our company departments, campaign team leaders, and management team to ensure alignment and effective communication.
  3. Develop individual and team goals, implement plans to achieve objectives, and guide Operations Managers in meeting team and individual goals.
  4. Ensure compliance with established policies and procedures, as well as provide temporary coverage and training to staff as needed.
  5. Assist the Senior Director of Operations/Vice President of Operations in crafting operations procedures.

Requirements:
  1. A minimum of 3 years of experience in BPO operations and management or equivalent.
  2. Proven track record of meeting and delivering targets.
  3. Excellent communication skills, both verbal and written.
  4. Strong organizational, analytical, and managerial skills.
  5. Able to build productive business relationships with clients and possess a professional, courteous, and resilient attitude.


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