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Guest Service Coordinator

1 week ago

Cebu City, Central Visayas, Philippines Dusit Thani Mactan Cebu Full time
Job Overview

We are seeking a highly skilled and experienced Guest Relations Manager to join our team at Dusit Thani Mactan Cebu. As a key member of our Front Office team, you will be responsible for leading the Guest Relations Section and delivering exceptional guest experiences. This role requires a strong focus on customer service, leadership, and collaboration with other departments.

If you have a passion for providing world-class service, are able to motivate and inspire your team, and possess excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.

Main Responsibilities:
  • Develop and implement strategies to drive guest satisfaction and loyalty.
  • Lead the Guest Relations Section, promoting a culture of excellence and teamwork.
  • Supervise Lobby Assistance and Guest Relations staff, providing guidance and support to ensure seamless delivery of services.
  • Foster strong relationships with colleagues across different departments to ensure effective communication and coordinated efforts to meet guest needs.