Call Center Supervisor

6 days ago


Cebu City, Central Visayas, Philippines CallTek Full time

Job Duties

">

We're looking for a skilled Call Center Supervisor to lead our customer service team. As a supervisor, you will be responsible for ensuring that all customer interactions meet the highest standards of quality and service. Your expertise in network equipment and strong leadership skills will enable you to drive results and improve team performance.

">

Key Responsibilities:

">
  • ">
  • Team Supervision: Ensure all customer interactions meet high standards of quality and service.">
  • Performance Management: Drive results and improve team performance through data analysis and process improvements.">
  • Ticket/Task Management: Assign tickets and new tasks based on team members' skills and workload capacity.">
">

Requirements:

">
  • ">
  • Mastery of network equipment such as APs, switches, and gateways.">
  • Minimum of 1 year experience as Tier 2 TSE.">
">

About CallTek

">

At CallTek, we're passionate about delivering exceptional customer experiences through innovative solutions and dedicated professionals like you.



  • Cebu City, Central Visayas, Philippines Minacs Full time

    As a Call Center Supervisor, you will be responsible for the supervision of a team of call center agents. This role involves ensuring that the team meets performance metrics and provides excellent customer service.ResponsibilitiesSupervise a team of call center agents, providing coaching and guidance as needed.Monitor agent performance, identifying areas for...


  • Angeles City, Central Luzon, Philippines Call Center International Full time

    Do you have what it takes to be a successful Call Center Operator? We are seeking a highly motivated and organized individual to join our team at Call Center International. As a Call Center Operator, you will be responsible for handling customer inquiries, resolving issues, and working collaboratively with internal teams to improve overall customer...


  • Cebu City, Central Visayas, Philippines Optum, a UnitedHealth Group Company Full time

    We are looking for a results-driven professional to fill the role of Call Center Supervisor. In this position, you will be responsible for leading a high-volume call center team to deliver exceptional customer experience while meeting performance targets.About Our Values:We are guided by a set of core values that include compassion, integrity, and...

  • Call Center Agent

    1 week ago


    Angeles City, Central Luzon, Philippines Call Center International Full time

    Call Center Agent - Open For College GraduatesLocation: Clark Freeport and Special Economic ZoneWe are looking for enthusiastic individuals to join our team as Call Center Agents. This position is open to college graduates and those with no prior experience.Responsibilities:Answer incoming calls and assist customers with inquiries.Provide information about...


  • Angeles City, Central Luzon, Philippines Call Center International Full time

    Role DescriptionThis is a full-time on-site role for a Call Center Representative at STACKph in Angeles. The Call Center Representative will be responsible for providing excellent customer service, ensuring customer satisfaction, demonstrating strong interpersonal skills, providing customer support, and showcasing computer literacy in their daily...


  • Cebu City, Central Visayas, Philippines JobsAvenuePH Full time

    Job Overview:JobsAvenuePH is seeking a skilled Quality Assurance Supervisor to oversee our QA team in ensuring high-quality customer interactions. As a QA Supervisor, you will play a critical role in developing and implementing quality assurance strategies to enhance customer service performance.Responsibilities:Evaluate inbound and outbound calls, chat, and...

  • Call Center Manager

    4 days ago


    Cebu City, Central Visayas, Philippines CallTek Full time

    Staff4Me is currently seeking an experienced and highly organized Call Center Manager to join our team. As the Call Center Manager, you will be responsible for overseeing the day-to-day operations of our call center, ensuring high-quality customer service delivery. You will lead a team of call center representatives, monitor and analyze call center metrics,...

  • Call Center Agent

    1 week ago


    Angeles City, Central Luzon, Philippines Call Center International Full time

    Massive Virtual ProcessOpen for Career ShiftersStart date on: March 31No Final InterviewAccount: Customer Service Representative and telcoHigh school, Senior Highschool,Under grad and College graduates are welcomeGood English Communication skillsOpen for newbiesLet's Kickstart your Career journeySeniority levelEntry levelEmployment typeFull-timeJob...


  • Angeles City, Central Luzon, Philippines Hr1001 Full time

    Job Description:We are looking for a highly skilled Call Center Supervisor to lead our team and drive results.Key Responsibilities:Recruiting, training, and mentoring call center agents to deliver exceptional customer serviceMonitoring and evaluating agent performance, providing feedback and coachingDeveloping and implementing strategies to improve...


  • Cebu City, Central Visayas, Philippines CallTek Full time

    At CallTek, we are seeking a seasoned Customer Service Leadership professional to lead our contact center team. As the Call Center Operations Manager, you will oversee the day-to-day activities of our call center, ensuring seamless customer service delivery and driving performance excellence.ResponsibilitiesManage a high-performing team of customer service...


  • Cebu City, Central Visayas, Philippines CallTek Full time

    Candidates for the Call Center Operations Manager position should have a strong background in customer service leadership and a passion for driving performance excellence. As a key member of the CallTek team, you will be responsible for overseeing the day-to-day activities of our contact center, ensuring seamless customer service delivery and driving...


  • Tarlac City, Central Luzon, Philippines Sutherland Global Full time

    Role Summary:Sutherland Global is looking for a skilled Call Center Supervisor - RTA to lead a high-performing team in delivering exceptional customer service.This individual will be responsible for monitoring real-time performance, identifying areas for improvement, and implementing strategies to drive business growth.Monitor service level performance at...

  • Call Center Agent

    1 week ago


    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Job Opportunity: English-Speaking Call Center Agents in Cebu CityTASQ is urgently hiring call center agents to work on-site in Cebu City. The initial screening interview will be conducted over the phone.Qualifications:Must be fluent in EnglishHigh school graduate (old curriculum) or higherOpen to applicants with or without experienceWilling to work on-site...


  • Cebu City, Central Visayas, Philippines Tech Mahindra Full time

    We are looking for a talented Call Center Strategist to drive operational excellence in our call centers at Tech Mahindra.About the PositionThe successful candidate will have a strong background in WFM and experience in driving strategic initiatives in call centers.Duties and ResponsibilitiesDevelop and execute WFM strategies to ensure staffing aligns with...


  • Angeles City, Central Luzon, Philippines Call Center International Full time

    Are you passionate about delivering exceptional customer experiences? Do you have a knack for problem-solving and enjoy working in a fast-paced environment? If so, we want to hear from you!About Our TeamAt Call Center International, we pride ourselves on our commitment to excellence and our passion for delivering outstanding customer service. Our team is...

  • Call center Cebu

    4 weeks ago


    Cebu City, Central Visayas, Philippines Valeros Business Company Full time

    Role DescriptionThis is a full-time on-site role for a Call Center Agent at STACKph in Cebu . The Call Center Agent will be responsible for handling customer inquiries, resolving issues, providing customer support, and ensuring high levels of customer satisfaction on a daily basis.QualificationsOpen For NEWBIESCustomer Service Representatives and Customer...

  • Call Center Agent

    3 weeks ago


    Cebu City, Central Visayas, Philippines StackPH Full time

    Call Center Agent – Cebu CityPosition: Call Center AgentLocation: Cebu City (Online Process)Hiring: ImmediateNo Experience NeededOpen to All Educational AttainmentsJob Description:Are you ready to jumpstart your career in a fast-paced and dynamic environment? We are looking for enthusiastic individuals to join our Call Center Team in Cebu City With an...


  • Cebu City, Central Visayas, Philippines Staff4Me Full time

    We are seeking a highly skilled Call Center Specialist to join our dynamic team at Staff4Me. As a Call Center Specialist, you will play a vital role in delivering exceptional customer service and support.ResponsibilitiesHandle incoming calls from customers, addressing their inquiries and concerns.Provide accurate product and service information, ensuring...


  • Cebu City, Central Visayas, Philippines Call Center Careers Inc. Full time

    CEBU- IT PARK IS HIRINGAccount: Customer Service2 ASSESSMENTS LANG START NA AGAD FEB 26-20k Up to 27k Salary PackageAnd other exciting benefitsHS grad(old curriculum)SHS grad(K-12)College grad/undergradwith or Without Call center experience.INTERNATIONAL ACCOUNTVOICE

  • Call Center Agent

    2 weeks ago


    Mandaue City, Central Visayas, Philippines mc2-out source sg. Full time

    ShareJob DescriptionWe are looking for a customer-focused and professional Call Center Agent to join our team. The ideal candidate will handle inbound and outbound calls, assist customers with inquiries, resolve issues, and provide accurate information about products or services in a timely and efficient manner.Responsibilities:Answer inbound calls and...