Call Center Manager
2 weeks ago
Staff4Me is currently seeking an experienced and highly organized Call Center Manager to join our team. As the Call Center Manager, you will be responsible for overseeing the day-to-day operations of our call center, ensuring high-quality customer service delivery. You will lead a team of call center representatives, monitor and analyze call center metrics, and implement strategies to optimize performance and customer satisfaction. This is a critical role that requires strong leadership, excellent communication skills, and a passion for delivering exceptional customer service.
Responsibilities- Manage a team of call center representatives and supervisors
- Develop and implement call center policies and procedures
- Monitor and analyze call center metrics to ensure performance goals are met
- Provide regular feedback and coaching to team members to improve performance
- Identify areas for process improvement and implement necessary changes
- Collaborate with other departments to resolve escalated customer issues
- Create and maintain reports on call center performance
- 3-5 years of experience in call center management or related role
- Proven track record of successfully managing and leading a call center team
- Strong knowledge of call center operations and best practices
- Excellent communication and interpersonal skills
- Ability to analyze data and make data-driven decisions
- Experience with call center software and systems
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong problem-solving and decision-making abilities
- Customer-focused mindset with a commitment to providing exceptional service
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Call Center International Openings
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Call Center Associate
1 week ago
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Virtual Call Center Agent Needed
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Cebu City, Central Visayas, Philippines Call Center International Full timeWe're looking for a skilled and efficient individual to fill the role of Remote or Onsite Call Center Agent Opportunity at Call Center International.About the Job:This position involves handling customer calls, responding to their inquiries, and providing solutions to their problems.Key Responsibilities:Handle customer calls and respond to their...
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Call Center Agent
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Call Center
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Call Center Representative- Clark Pampanga
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Call Center Professional
6 days ago
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Virtual Call Center Agent
17 hours ago
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Call Center Manager
5 days ago
Cebu City, Central Visayas, Philippines Staff4Me Full timeStaff4Me is currently seeking an experienced and highly organized Call Center Manager to join our team. As the Call Center Manager, you will be responsible for overseeing the day-to-day operations of our call center, ensuring high-quality customer service delivery. You will lead a team of call center representatives, monitor and analyze call center metrics,...
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Call Center Agent
3 weeks ago
Angeles City, Central Luzon, Philippines Call Center International Full timeMassive Virtual ProcessOpen for Career ShiftersStart date on: March 31No Final InterviewAccount: Customer Service Representative and telcoHigh school, Senior Highschool,Under grad and College graduates are welcomeGood English Communication skillsOpen for newbiesLet's Kickstart your Career journeySeniority levelEntry levelEmployment typeFull-timeJob...
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Call Center Representative
17 hours ago
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Call Center Agent
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Shift Manager
1 week ago
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Call Center Management Specialist
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Cebu City, Central Visayas, Philippines Cognizant Full timeRole OverviewCognizant is seeking an experienced Service Delivery Manager to join our team. The successful candidate will be responsible for providing frontline leadership support and management of call center operations, ensuring excellent performance of customer service staff by leading teams to ensure efficiency and quality service.This role involves...
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Experienced Customer Support Required
21 hours ago
Cebu City, Central Visayas, Philippines Call Center International Full timeCall Center Agent OpportunityWe are seeking a qualified candidate to fill the role of call center agent at Call Center International.About the PositionThis is a chance for individuals to develop their skills and gain experience in a fast-paced call center environment.Key ResponsibilitiesProvide exceptional customer service via virtual meansAssist customers...
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Call Center Supervisor
2 weeks ago
Cebu City, Central Visayas, Philippines Minacs Full timeAs a Call Center Supervisor, you will be responsible for the supervision of a team of call center agents. This role involves ensuring that the team meets performance metrics and provides excellent customer service.ResponsibilitiesSupervise a team of call center agents, providing coaching and guidance as needed.Monitor agent performance, identifying areas for...
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Operation Project Manager/Call Center Manager
2 weeks ago
Cebu City, Central Visayas, Philippines CallTek Full timeStaff4Me is currently seeking an experienced and highly organized Operation Project Manager/Call Center Manager to join our team. As an Operation Project Manager/Call Center Manager, you will be responsible for overseeing the operations and performance of our call center, ensuring efficient and effective customer service delivery. This is a pivotal role that...
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IT Park Opportunity for Newbies
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Cebu City, Central Visayas, Philippines Call Center International Full timeCustomer Service Representative OpportunityWe are seeking a qualified candidate to fill the role of customer service representative at Call Center International.About the PositionThis is a chance for individuals to develop their skills and gain experience in a fast-paced call center environment.Key QualificationsAt least 6 months of customer service...
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Call Center Agent
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