Call Center Operations Manager
5 days ago
At CallTek, we are seeking a seasoned Customer Service Leadership professional to lead our contact center team. As the Call Center Operations Manager, you will oversee the day-to-day activities of our call center, ensuring seamless customer service delivery and driving performance excellence.
Responsibilities- Manage a high-performing team of customer service representatives and supervisors
- Develop and implement effective call center policies and procedures
- Analyze key performance indicators (KPIs) to optimize call center efficiency and quality
- Provide regular coaching and feedback to team members to enhance performance
- Collaborate with cross-functional teams to resolve complex customer issues
- Create and maintain detailed reports on call center performance metrics
- Minimum 3-5 years of experience in customer service leadership or related role
- Proven track record of successfully managing and leading a high-performing call center team
- Strong knowledge of contact center operations and best practices
- Excellent communication and interpersonal skills
- Able to analyze data and make informed decisions
- Familiarity with call center software and systems
- Able to multitask and prioritize tasks in a fast-paced environment
- Strong problem-solving and decision-making abilities
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Call Center Operator
5 days ago
Angeles City, Central Luzon, Philippines Call Center International Full timeDo you have what it takes to be a successful Call Center Operator? We are seeking a highly motivated and organized individual to join our team at Call Center International. As a Call Center Operator, you will be responsible for handling customer inquiries, resolving issues, and working collaboratively with internal teams to improve overall customer...
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Call Center Associate
5 hours ago
Cebu City, Central Visayas, Philippines Call Center International Full timeWe are seeking a highly motivated and organized individual to fill the role of Call Center Associate - Onsite Role at Call Center International.About the Job:This position is responsible for handling customer calls and providing excellent service to clients.Key Responsibilities:Answer customer calls and respond to their inquiriesProvide solutions to customer...
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Remote or Onsite Call Center Agent Opportunity
5 hours ago
Cebu City, Central Visayas, Philippines Call Center International Full timeWe're looking for a skilled and efficient individual to fill the role of Remote or Onsite Call Center Agent Opportunity at Call Center International.About the Job:This position involves handling customer calls, responding to their inquiries, and providing solutions to their problems.Key Responsibilities:Handle customer calls and respond to their...
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Call Center Agent
1 week ago
Angeles City, Central Luzon, Philippines Call Center International Full timeCall Center Agent - Open For College GraduatesLocation: Clark Freeport and Special Economic ZoneWe are looking for enthusiastic individuals to join our team as Call Center Agents. This position is open to college graduates and those with no prior experience.Responsibilities:Answer incoming calls and assist customers with inquiries.Provide information about...
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Call Center Manager
5 days ago
Cebu City, Central Visayas, Philippines CallTek Full timeStaff4Me is currently seeking an experienced and highly organized Call Center Manager to join our team. As the Call Center Manager, you will be responsible for overseeing the day-to-day operations of our call center, ensuring high-quality customer service delivery. You will lead a team of call center representatives, monitor and analyze call center metrics,...
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Cebu City, Central Visayas, Philippines CallTek Full timeStaff4Me is currently seeking an experienced and highly organized Operation Project Manager/Call Center Manager to join our team. As an Operation Project Manager/Call Center Manager, you will be responsible for overseeing the operations and performance of our call center, ensuring efficient and effective customer service delivery. This is a pivotal role that...
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Call Center Representative- Clark Pampanga
1 week ago
Angeles City, Central Luzon, Philippines Call Center International Full timeRole DescriptionThis is a full-time on-site role for a Call Center Representative at STACKph in Angeles. The Call Center Representative will be responsible for providing excellent customer service, ensuring customer satisfaction, demonstrating strong interpersonal skills, providing customer support, and showcasing computer literacy in their daily...
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Call Center Operations Manager
6 days ago
Cebu City, Central Visayas, Philippines CallTek Full timeAs an Operational Performance Lead at CallTek, you will have the opportunity to make a meaningful impact on our call center operations. Your strong leadership skills and project management expertise will enable you to drive continuous improvement and ensure efficient and effective customer service delivery.Key ResponsibilitiesSalesforce Reporting: Analyze...
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Call Center Agent
1 week ago
Angeles City, Central Luzon, Philippines Call Center International Full timeMassive Virtual ProcessOpen for Career ShiftersStart date on: March 31No Final InterviewAccount: Customer Service Representative and telcoHigh school, Senior Highschool,Under grad and College graduates are welcomeGood English Communication skillsOpen for newbiesLet's Kickstart your Career journeySeniority levelEntry levelEmployment typeFull-timeJob...
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Clinical Operations Associate
2 days ago
Cebu City, Central Visayas, Philippines V-Call Center Link Inc. Full timeJob TitlePHRN - BPO SettingAbout the RoleWe are seeking a skilled Clinical Operations Associate to join our team at V-Call Center Link Inc. in Cebu.Key ResponsibilitiesEvaluate medical records to determine the necessity and appropriateness of treatments.Monitor patient progress and recommend necessary medical interventions.RequirementsWith PHRN License1-2...
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Call Center Operations Specialist
4 days ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeAbout TASQ Staffing SolutionsTASQ Staffing Solutions is a reputable company that provides staffing solutions to various industries.We are looking for a skilled Call Center Operations Specialist to join our team. The ideal candidate will have a strong background in customer service, with excellent communication and problem-solving skills.Job Overview:The Call...
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Call Center Performance Manager
4 days ago
Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full timeAbout the Role:We are looking for a Call Center Performance Manager to join our team at BEST CAREERS AND OPPORTUNITIES. As a key member of our operations team, you will be responsible for ensuring the optimal performance of our call center operations.Main Responsibilities:Monitor and analyze real-time data related to employee activities, call volumes, and...
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Call Center Supervisor
1 day ago
Cebu City, Central Visayas, Philippines Minacs Full timeAs a Call Center Supervisor, you will be responsible for the supervision of a team of call center agents. This role involves ensuring that the team meets performance metrics and provides excellent customer service.ResponsibilitiesSupervise a team of call center agents, providing coaching and guidance as needed.Monitor agent performance, identifying areas for...
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Call Center Team Lead Position
5 days ago
Cebu City, Central Visayas, Philippines CallTek Full timeCandidates for the Call Center Operations Manager position should have a strong background in customer service leadership and a passion for driving performance excellence. As a key member of the CallTek team, you will be responsible for overseeing the day-to-day activities of our contact center, ensuring seamless customer service delivery and driving...
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Call Center Supervisor
5 days ago
Cebu City, Central Visayas, Philippines Optum, a UnitedHealth Group Company Full timeWe are looking for a results-driven professional to fill the role of Call Center Supervisor. In this position, you will be responsible for leading a high-volume call center team to deliver exceptional customer experience while meeting performance targets.About Our Values:We are guided by a set of core values that include compassion, integrity, and...
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Call Center Agent
1 week ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeJob Opportunity: English-Speaking Call Center Agents in Cebu CityTASQ is urgently hiring call center agents to work on-site in Cebu City. The initial screening interview will be conducted over the phone.Qualifications:Must be fluent in EnglishHigh school graduate (old curriculum) or higherOpen to applicants with or without experienceWilling to work on-site...
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Medical Record Reviewer
2 days ago
Cebu City, Central Visayas, Philippines V-Call Center Link Inc. Full timeOverviewV-Call Center Link Inc. is a leading provider of BPO services, and we are currently seeking a Medical Record Reviewer to join our team.Job DescriptionThe successful candidate will be responsible for evaluating medical records to determine the necessity and appropriateness of treatments, as well as monitoring patient progress and recommending...
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Contact Center Representative
5 days ago
Angeles City, Central Luzon, Philippines Call Center International Full timeAre you passionate about delivering exceptional customer experiences? Do you have a knack for problem-solving and enjoy working in a fast-paced environment? If so, we want to hear from you!About Our TeamAt Call Center International, we pride ourselves on our commitment to excellence and our passion for delivering outstanding customer service. Our team is...
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Sales and Customer Support Position
5 hours ago
Cebu City, Central Visayas, Philippines Call Center International Full timeAre you a driven and detail-oriented individual looking for a new challenge? We're seeking a Sales and Customer Support Position at Call Center International.About the Job:This role involves handling customer calls, responding to their inquiries, and providing solutions to their problems.Key Responsibilities:Interact with customers to understand their needs...
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Call Center Agent
3 weeks ago
Cebu City, Central Visayas, Philippines StackPH Full timeCall Center Agent – Cebu CityPosition: Call Center AgentLocation: Cebu City (Online Process)Hiring: ImmediateNo Experience NeededOpen to All Educational AttainmentsJob Description:Are you ready to jumpstart your career in a fast-paced and dynamic environment? We are looking for enthusiastic individuals to join our Call Center Team in Cebu City With an...