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Call Center Supervisor

1 week ago

Cebu City, Central Visayas, Philippines Optum, a UnitedHealth Group Company Full time

We are looking for a results-driven professional to fill the role of Call Center Supervisor. In this position, you will be responsible for leading a high-volume call center team to deliver exceptional customer experience while meeting performance targets.

About Our Values:

We are guided by a set of core values that include compassion, integrity, and excellence. We believe in treating others with respect and dignity and in striving for continuous improvement in all aspects of our work.

We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan and paid time off.

Responsibilities:
  1. Lead and manage a team of customer service representatives to meet or exceed performance targets
  2. Develop and implement operational strategies to improve productivity, quality, and efficiency
  3. Collaborate with other departments to resolve issues and achieve business objectives
  4. Mentor and coach team members to enhance their skills and abilities