Telehealth Coordinator

1 day ago

Marikina City, National Capital Region, Philippines beBeePatientcommunication Full time $45,000 - $55,000
Job Title: Telehealth Coordinator

This role involves delivering frontline patient communication, managing intake calls, and coordinating appointments with medical professionals. The ideal candidate will possess excellent communication skills, be able to multitask, and work effectively in a fast-paced environment.

Key Responsibilities:
  • Answer and manage intake phone calls from patients in a friendly, professional manner.
  • Provide a warm welcome, calmly reassure patients in urgent or stressful situations, and collect initial information with empathy and efficiency.
  • Obtain and record detailed client information, including personal details, location, and a summary of symptoms or chief complaints.
  • Listen actively to understand the patient's condition and ask clarifying questions to ensure accurate information for the medical team.
  • Quickly assess the urgency of the patient's needs and schedule same-day or urgent appointments accordingly.
  • Determine and assign the appropriate doctor for each case based on the patient's symptoms, location, and timing.
  • Send out confirmation details and informative follow-ups to patients and doctors.
  • Proactively manage and resolve logistical issues that may occur during the intake or appointment process.

The successful candidate will be comfortable working in a dynamic, 24/7 operational setting and will be able to learn about our services, coverage areas, and any new tools or protocols. They will also be open to feedback and training to improve service quality.

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