Healthcare Operations Coordinator

17 hours ago

Makati City, National Capital Region, Philippines beBeeAdministrative Full time $40,000 - $60,000
Job Title

Administrative Assistant Role

About Our Organization

We are a healthcare company that provides remote rehabilitation services. Our goal is to make rehab more accessible and convenient for patients.

Our Team

We are a team of clinicians, data scientists, and entrepreneurs who share a passion for improving patient care.

What We Do

We work with hospitals and insurers to provide innovative therapies and solutions to patients in need.

Job Description

The Administrative Assistant will play a critical role in the daily operations of our clinic. This position requires excellent communication skills, strong attention to detail, and the ability to manage multiple tasks simultaneously in a remote work environment.

Responsibilities

  • Patient Coordination: Schedule and confirm virtual appointments, manage patient records, and coordinate follow-up communications.
  • Administrative Support: Assist with daily administrative tasks including call & email management and data entry.
  • Customer Service: Provide excellent customer service to patients via phone, email, and chat, addressing inquiries and resolving issues promptly
  • Medical Records Management: Maintain and update patient records in compliance with HIPAA regulations, ensuring confidentiality and accuracy.
  • Team Collaboration: Coordinate with our providers, technical support, and other team members to ensure seamless patient care.
  • Technical Support: Assist patients and staff with basic troubleshooting of telehealth platforms and other software.

Requirements

  • Education: High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
  • Experience: Minimum of 2 years of administrative experience, preferably in a healthcare setting.
  • Technical Skills: Proficiency in Google Office Suite, telehealth platforms, and electronic health record (EHR) systems.
  • Communication: Excellent verbal and written communication skills.
  • Organization: Strong organizational and multitasking abilities, with keen attention to detail.
  • Customer Service: Demonstrated customer service experience with a patient-centered approach.
  • Confidentiality: Understanding of HIPAA and patient privacy regulations.
  • Adaptability: Ability to work independently in a remote setting and adapt to changing priorities.

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