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Client Service Operations Specialist
2 weeks ago
We are seeking a highly skilled Client Service API Analyst to join our team. As a key member of the Client Service API team, you will be responsible for delivering exceptional client support and ensuring seamless integration with our Machine to Machine offering.
Your primary focus will be on supporting clients and internal stakeholders, communicating effectively to understand their requirements and provide solutions. You will work closely with global sales teams to pursue growth opportunities and adapt our products to meet evolving market needs.
This role requires strong analytical skills, excellent customer support abilities, and technology-related expertise. You will troubleshoot and resolve complex issues, develop API integration scripts, and participate in out-of-hours support when required.
In addition to your technical skills, you will possess excellent communication and interpersonal skills, enabling you to build strong relationships with clients and internal stakeholders. Your ability to work in rotational shifts (APAC, EMEA, and US Hours) is also essential.